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Emp Palpatine
Emp Palpatine
Join Date 08/2004
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Impulse won't recognize my registration keys

GalCiv II gold

June 14, 2011 11:52:56 AM from Stardock ForumsStardock Forums

Hi,

 

Having suffered from a severe computer crash, I had to reinstall GalCivII Gold, TA and Impulse from scratch.

The problem is: Impulse does not recognize my registration key for GalCiv II and Dark Avatar -as there is no GalCivII Gold game to register on impulse.

Any idea on what's going on? I would like to reinstall the games I paid for...

Thanks!


Regards,

 

Palpatine/Yann.

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Emp Palpatine
Hankers
Join Date 04/2004
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Reply #1 June 14, 2011 1:26:24 PM
from WinCustomize ForumsWinCustomize Forums

Please email support@impulsedriven.com and start a trouble ticket for this.  They will get it resolved for you.

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Emp Palpatine
Emp Palpatine
Join Date 08/2004
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Reply #2 June 20, 2011 4:23:55 AM
from Stardock ForumsStardock Forums

Thanks for your advice.

BTW, is this normal not have any answer one week after submitting a ticket?

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Emp Palpatine
Rosco_P
Join Date 07/2009
+178 sdemployee
Reply #3 June 20, 2011 3:29:47 PM
from Stardock ForumsStardock Forums

Our workload has been significantly higher lately, so response times have unfortunately suffered.  We'll get to you as soon as humanly possible, I promise!

As a general note, try to avoid sending in multiple emails until you get a non-auto-response, as this will reset your ticket in line.

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Emp Palpatine
Emp Palpatine
Join Date 08/2004
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Reply #4 June 22, 2011 4:24:56 PM
from Stardock ForumsStardock Forums

Well, no critics intended actually, I was quite worried and unused to Stardock support, wondering what are the usual waiting times. Same for multiple tickets, as I was familiarizing myself with Stardock Support.

 

Back to topic: my issue is now solved, thanks a lot to you all.

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Emp Palpatine
DaveRI
Join Date 09/2003
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Reply #5 June 22, 2011 6:09:26 PM
from WinCustomize ForumsWinCustomize Forums

Thank you for coming back and posting that.  It is nice, at least to me, to see these threads end on a positive note.

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