Explorer.exe crashing when hitting Win + D

gabrielltrindade

Join Date 07/2013

Explorer.exe crashing when hitting Win + D

Hi,

I have upgraded my Fences 2.0 to 3.0 to work with Windows 10 my I am having a glitch.

Whenever I hit "Win + D" to show the Desktop the service explorer.exe seems to crash and restart:

Taskbar freezes;
Black screen comes up
Desktop shows again but empty
Taskbar comes back empty
Desktop icons come back
Taskbar icons come back
Fences come back

I uninstalled Fences to try "Win + D" again and no errors appear, so clearly Fences is interfering and causing this issue. Could you please analyze?

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I have the same problem and I think you are getting closer to the cause.

It works fine on my personal laptop but does not on my company laptop in which FORCEPOINT is embeded.

Additionally, I found it has something to do with the desktop background. It's picture mode. With Fences enabled, I can't even change it to solid color. When I try to change, Explorer.exe crashes and background stays picture mode. With Fences disabled, I can change background at will. FYI, my company IT policy restricts background change. Even if I changed it, it will go back to picture mode after restart. So I guess the issue may lie on the tangled relationship among FORCEPOINT, background and Fences.

Really hope you can pinpoint and fix it ASAP. Thx

Here is the one of my countless problem details:

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 10.0.14393.2068

Application Timestamp: 5a7e6f98

Fault Module Name: ntdll.dll

Fault Module Version: 10.0.14393.1715

Fault Module Timestamp: 59b0d03e

Exception Code: c0000005

Exception Offset: 00000000000495fc

OS Version: 10.0.14393.2.0.0.256.4

Locale ID: 2052

Additional Information 1: 4e03

Additional Information 2: 4e032704824033c46fe123856bfad105

Additional Information 3: 1d97

Additional Information 4: 1d970b542f10c7f456ef1bda50cdc515

Extra information about the problem

Bucket ID: 66be2a5ca9ba9df1a577ffe76e9f50ba (1546986366483517626)

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As it seems no solution for this problem in Fences 3.0+, I would like to get a serial key for version 2 - which here noted it doesnt have the problem.

I have a version 3 serial and would like to change it to 2 please.

How do I do it ?

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OK, forget the above post

VERSION 2 ALSO CRASHES when hitting ctrl+d or pressing the 'show desktop' button.

I'm out of this software for good.

How do I issue a refund ?

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Quoting Alon_A,

reply 28

How do I issue a refund ?

Please go here. https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

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I used this procedure https://www.theexperienceblog.com/2017/02/27/how-to-solve-a-crashing-file-explorer-explorer-exe-in-windows-10/

and here are the results https://docs.google.com/document/d/1fNeiPBd68GfQCex6ZgI41AUPHNKYE3IDPBUPANKyagk/edit?usp=sharing

See if it helps to debug Win-D crash

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AzDude

Join Date 11/2002

+556

Quoting rissisbored,

reply 31

Another user on a corporate laptop with this issue. I can't find Forcepoint or Websence on my computer, but it's likely there's some other corporate malware security on my device.

When pressing the Win-D shortcut with fences enabled the whole system freezes up for a while (around 5 seconds) with the desktop wallpaper showing and no icons or fences, the screen then goes black briefly and the desktop reloads with the taskbar icons coming back one by one and the icons and fences rendering.

Tried solid background, removing Fences Portal, etc. but did not fix the issue.

Hello,

Sorry to hear you are having issues.

You need to condense your issues into one new thread and delete them

from the other asst. threads, please.

AzDude
Stardock Community Assistant

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Quoting AzDude,

reply 32

Quoting rissisbored,

reply 31

Another user on a corporate laptop with this issue. I can't find Forcepoint or Websence on my computer, but it's likely there's some other corporate malware security on my device.

Tried solid background, removing Fences Portal, etc. but did not fix the issue.

Hello,

Sorry to hear you are having issues.

You need to condense your issues into one new thread and delete them

from the other asst. threads, please.

AzDude
Stardock Community Assistant

You should solve this issue, but it doesnt seem someone from the Stardock team is interested in solving it.

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Hi.

I have been facing this same issue now, and also a few year ago, when tried Fences, and quit using it.

Now i am again trying, and when presssing win+d the behauvior is as described above.

I running on a company laptop with also forcepoinrtm wich i cannot disable.

its fences version 3.0.9.11

hope you could fix this.

it's the best stuff i've tested for organizing desktop, and i'm on the processo of evaluating and buying.

but, this issue ,with win+d is a killer.

can you hekp ? can i send mor information to help solve it ?

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