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SceneGG
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Shutdown/Restart not working from Start10 or 11 on Server 2022

January 29, 2022 12:10:52 PM from Stardock ForumsStardock Forums

As title states, I seem to recall having the same issue with 2019 but cannot for the life of me remember or find the resolution to this.

This is a completely clean install of 2022 and I initially installed Start10. The shutdown and restart options didn't work at all right from the start - right click or control click options did work however - I also disabled the shutdown event tracker thinking that might have been the cause, but no.

I installed Start11 over the top and it still doesn't work, and a clean install didn't fix the issue either

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basj
Join Date 03/2001
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Reply #1 January 29, 2022 9:42:26 PM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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sdrohan
Join Date 10/2012
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Reply #2 January 31, 2022 2:46:24 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Have you tried this...?
https://forums.stardock.com/505872/start11-support-faq#shutdownoption

Sean Drohan
Stardock Support Manager

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SceneGG
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Reply #3 January 31, 2022 4:17:25 PM
from Stardock ForumsStardock Forums

I did even though I am not RDPing to the machine. No effect.

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sdrohan
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Reply #4 February 1, 2022 9:47:50 AM
from Stardock ForumsStardock Forums

While we had to spin up a VM to test with Start10, and do the reg edit to get 'Restart', it did work:

https://cdn.stardock.us/support/uploads/mstsc_2022-02-01_09-46-20.mp4

Sean Drohan
Stardock Support Manager

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Reply #5 February 1, 2022 1:39:35 PM
from Stardock ForumsStardock Forums

This is a physical box with Server 2022 installed, not a VM, and I have direct access so no RDP.

I just completely uninstalled Start10/11 and cleared all AppData, ProgramData and registry entries, rebooted and then reinstalled Start11 and rebooted again - it still does not acknowledge the restart or shutdown functions from the Start11 menu, all that happens is the mouse cursor moves into the middle of the screen; sign out and switch user work though.

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sdrohan
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Reply #6 February 1, 2022 1:55:03 PM
from Stardock ForumsStardock Forums

Quoting SceneGG,
reply 5

This is a physical box with Server 2022 installed, not a VM, and I have direct access so no RDP.

That should be irrelevant, however, I have no easy way to test it.

Quoting SceneGG,
reply 5

it still does not acknowledge the restart or shutdown functions from the Start11 menu,

My test was with Start10 but that its happening to both for you, in the exact same way, might indicate something local (or I would see it too I would suspect).  I wonder if a clean boot would help reveal that:

https://forums.stardock.com/505872/start11-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

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Reply #7 February 1, 2022 3:30:24 PM
from Stardock ForumsStardock Forums

I created a new admin account and had the same problem, then I went through the clean boot process logging in with the new account, enabled the Start11 service and unfortunately it still did not resolve the issue.

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sdrohan
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Reply #8 February 1, 2022 4:13:41 PM
from Stardock ForumsStardock Forums

Quoting SceneGG,
reply 7

I created a new admin account and had the same problem, then I went through the clean boot process logging in with the new account, enabled the Start11 service and unfortunately it still did not resolve the issue.

Are you able to use the keyboard to reach that potion and use Enter to use it?

Sean Drohan
Stardock Support Manager

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SceneGG
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Reply #9 February 1, 2022 5:09:34 PM
from Stardock ForumsStardock Forums

I assume you mean Windows key to open the start menu then arrow keys to navigate through to the shutdown options? If yes, then it doesn't work either. If no, then I have no idea what you mean.

Alt-F4 does work and signs out, and the functions work from the right-click start menu when it is set to behave as the native OS functionality.

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sdrohan
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Reply #10 February 2, 2022 1:36:38 PM
from Stardock ForumsStardock Forums

Quoting SceneGG,
reply 9

I assume you mean Windows key to open the start menu then arrow keys to navigate through to the shutdown options? If yes, then it doesn't work either.

That is indeed what I mean.

I will work with the Devs to see what they think.

Sean Drohan
Stardock Support Manager

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SceneGG
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Reply #11 February 2, 2022 2:21:58 PM
from Stardock ForumsStardock Forums

Thanks

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SceneGG
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Reply #12 April 8, 2022 6:53:07 AM
from Stardock ForumsStardock Forums

I managed to resolve this by manually adding the following:

1. Open Regedit and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Reliability

2. Add a new DWORD called ShutdownReasonUI and set it to 0

3. Restart the machine

 

Disabling Display Shutdown Event Tracker Local Group Policy Editor only configures the DWORD ShutdownReasonOn entry within the registry, and doesn't disable the UI which is what was preventing Start11 from carrying out the shutdown and restart process.

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Reply #13 September 6, 2023 7:16:25 AM
from Stardock ForumsStardock Forums

Apologies for the necro posting, but I thought this information might be useful for others that might run into the issue I had.

After rebuilding my server's OS and reinstalling Start11, I ran into exactly the same issues with not being able to restart or shutdown from Start11's menu options, even after I had applied my above mentioned fix - this turned out to be a complete coincidence and not at all related.

I tried several tests and discovered that the shutdown/restart did work on the default built-in Administrator account. The issue lay with user accounts with Admin access. I noticed the difference between admin and built-in admin was that UAC was fully disabled for built-in. This lead me to look into the group policy settings for UAC, and I discovered that I needed to set the following policy to disabled:

Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options > User Access Control: Run all administrators in Admin Approval Mode

Once disabled, I was able to shutdown/restart using Start11 on my own admin account. Note: even dropping UAC on a user account to never notify, does not affect this policy.

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