I think I am in the same boat with everybody else. I have tried to submit my recent games, all appeared to be successful, but I cannot find myself (Anyace) anywhere on the score list. (Each game was 1000-1400 pts or so). (Previously I was unsuccessful because there was a typo in my email).

Thanks
[Message Edited]

Not to criticize the people at Stardock... but it seems that the one thing that is really lacking in regards to GalCiv is support for the Metaverse. I've only played 5 games of GalCiv so far but have had 3 problems with submission... all of the stupid things that just required me to update registration or reinstal sdnetlib.dll ... this are stupid errors, if it were the server down that would be one thing but most of these submission problems seem to be minor errors that could be fixed in a few minutes but are just overlooked. Everything else in my GalCiv experience has been great... i knoe you are all probably very busy with other aspects of work at Stardock but to help keep your current customers happy and to help draw future customers it would be nice to have better support of the one thing that really helps to give this game a community. That being said, thanks for all the things you do that are working perfectly and thanks for the amazing game. Hopefully whatever silly problem is going on with submissions this time will be rectified soon and we can all get back to playing and submitting like usual.

~SDC~

Ok people.  Before submitting your metaverse problems here, please read through the problems and responses that have already been posted.  Or read the Metaverse Guidelines located in the Encyclopedia on this website.  Most of the problems being reported are due to user error.  Make sure your registration information is correct.  That is the number 1 cause of metaverse submission problems.

Also, the website is not an official tech support forum.  I have answered almost every single question in this thread.  Sorry I have not been able to get back here in the last week.  If you want more immediate support then email [email protected].  If you want casual support and do not mind waiting a bit then post a message on the forum.  But remember, its a forum, not all messages are read and its possible your message may be missed.

 

Jeffrey Pinard - It appears that you have recently upgraded from GalCiv to Drengin.net.  Please read the Metaverse Guidelines on upgrading your GalCiv Account to your Drengin account (http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm)

Kemal69 - You have not yet registered the player name you are submitting your scores. Please go to the Register Player Page (http://www.galciv.com/playerreg.asp) and register your player.  For more information on the Metaverse and Registering your player please read the Metaverse Guidelines in the Enclyclopedia(http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm)

Russellmz2 - You have been submitting under two different player names, russellmz2 and Experiment 626.  You can only have 1 player registered at a time.  Please read the Metaverse Guidelines in the Enclyclopedia on more information on player registrations (http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm)

Hurley - Yes, your submissions appear to be working now.  There have been no recents code changes to the metaverse so I'm not sure why your submissions started working again.  Something client side I presume.  Maybe a change you did on your system.  Also, as Zoshan is pointing out he has to submit twice so maybe there is an issue with GalCiv connecting.  I am forwarding his message on to Cari to have her look at it.

Rob Dejournett - Total lack of support?  Get real.  If you want support then email us.  And actually, Strategy First is technically responsible for support, not Stardock.  We have gone above and beyond the call of duty by providing quite a bit of support on the website and through email as well.  I'm sorry you are too impatient to wait a few days in an un-official support forum.  As far you loading your saved games... either email [email protected] or Cari at [email protected].   And thanks for pointing out Norton Internet Security.  As a notice to others.  When using any security programs, firewalls, ad blockers, Norton Internet Security etc, please remember these programs are designed to prevent unwanted transmission of data and quite often they will block GalCiv Metaverse submissions as well.  Please attempt to disable these programs  before submitting Metaverse submission problems.

Desert Fox - "Everyone seems to be ignored and not be helped at all."  How can you say that no one has been help.  Please go back and re-read this thread.

The D - Anomoulous conditions occur when to much modding has occured that will inbalance the play of the game.  There are checks in GalCiv to prevent  heavy modding from inflating scores.  The scores will by sent to the metaverse with a zero score.

Zoshan - Thanks for posting your work around.  I will send this info off to Cari to see if there is anything that can be done on her end.

Drop Bear (and RayChua) - Your account nickname and player name are two different things.  Your nickname has nothing to do with the Metaverse.  The Metaverse cares about your PLAYERNAME.  Most of your scores are submitted under the player name of "Christopher Packer".  So in order to see those scores you would need to register that player name. You can change your player name on the player registration page. (http://www.galciv.com/playerreg.asp).  For more information on registration player names please read the Metaverse Guidelines found in the Encyclopedia (http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm)

Parable - Since your problems before were because of your Firewall and/or Ad Blocker I suspect that is probably still the problem.  My suggestion is that when you experience problems with submitting to the Metaverse you should temporarily disable them to see if your submission will go through when they are disabled.  If they do then you know that the problem is with your configuration.  Please configure them to allow galciv.exe to access www.galciv.com.

Cord - You have registered the wrong serial number.  Please check your serial number and correct it on the Player Registration page (http://www.galciv.com/playerreg.asp)

erjugger - Thanks, I will take a look at the good/evil problem.

 

 

been doing that T-Man... It wasn't going through even with the firewall and adblocker turned off... hell, i tried turing off any program that seemed non-essential in order to see if they were problems and still nothing...

Jeff Desilva - You have been submitting under two different player names, Jeff Desilva and jeffds.  You can only use one registered player name at a time and a game can only be submitted under 1 name.  Resubmitting it under a different name will not work.  Please read the Metaverse Guidelines in the Encyclopedia for more information (http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm)

eangrist - you have registered the playername "eangrist" but are submitting your scores with the player name of "Anyace".  In order to see the scores for Anyace to show up you must change your player name to be that.  Use the Player Registration page to do this (http://www.galciv.com/playerreg.asp). Also read the Metaverse Guidelines for more information on registering player names (http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm)

Parable - I have not received any score data from you since the 16th.  I suspect that its a configuration issue on your end.  But since the problem is definitely client side its really out of my knowledge area. Please contact Cari for additional support.

T-Man...
I have never installed a single mod on my computer, other than the upgrades through Stardock. I will gladly send any files from my computer to you in order for you to verify this, but this is not something caused by mods. Also, if it were, then why would my 3 previous games go through just fine. Please let me know if there is a support e-mail address that I can send whatever files you need in order to verify that this is a problem with the submission and to get my actual score posted, rather than the 0 that is showing? Let me know what I need to do in order to get this rectified. Thanks for the responses.

D,

I don't know enough about the code to be able to give you an answer.   Your best bet is to email Cari at [email protected].  Send you saved game so she can look at it.

thanks t-man! i didn't even know the metaverse had its own encyclopedia entry. MUCH easier than hoping that you have to read less than 11 pages worth of text messages to get at the answer

Thanks T-man, didn't realize Strategy First was the official support here. I'll maintain that the Metaverse the #1 player problem that people have...it's just too complicated, IMO. Anyway that won't change so no crying over spilled milk.

Thanks T-Man, the support here has been very appreciated.

Hi T-man,

I submitted my last game and only got 755 point allocated when just befor submission I had 15,000+ shown as my Metaverse score - is ther something wrong here?
Thanks for looking into this. The Welshman

Hi T-man,

When I submitted my last game I only got 755 show up in the Metaverse but just beore submitting the game indacted that I had 15,000++ metaverse points - is this right Is there something broken?.

Thanks for looking into this, The Welshman

Okay T-Man. I doubt it is a client problem but will accept that for now. I will try the weird one again as I have the saved file and let you know what happenns. It is a tiny galaxy, miltary conquest.

T-Man,

I believe I have solved my problem now.... not 100% sure though, I'll find out soon enough though. Thanks a lot

Kind regards,

Cord Elam

hmmmm, no such luck, still doesn't work for me. I did re-enter my CD/serial key and it said I had successfully registered :notsure:

I had a score of 45k and it didn't go through . . . Just kidding, I was day dreaming again. LOL .

Seriously though, thanks for the firewall info . . . it explains alot.

I think I am making progress, but still am not able to see my scores. For the first time I got "Score submission successful", however I don't appear to be on the list anywhere under "eangrist". Any help would be appreciated.

BTW, I have registered with metaverse under the player name eangrist, so I am not sure what the problem could be. Thanks!

Just curious eangrist . . .

Your e-mail is the same for registration, posting game score submissions and forum membership? And the spelling and case of your nick is the same? No firewall or blocking software running while your trying to submit? Mmmm . . .

I read back a bit earlier and you said your nick was Anyace? Is that right? Yet you post as eangrist? Can you see what I'm getting at? Its been a couple days, your patients will be rewarded I'm sure . . .

Thanks Cotal. I was confused earlier (and still am I think). However, I am now submitting under eangrist from the game and am listed as eangrist on the metaverse registration (and I appear as eangrist on this forum). Not sure what else I need to do. I've been busy lately and am not sure where I even listed Anyace the first time.

Welshman - The reason for your score being different is because in ver 1.04 of GalCiv there was a bug in the way scores were calculated.  So upon being submitted to the Metaverse the scores were corrected on the server.  The problem is fixed in v1.05.  I suggest you upgrade.

Cord - The serial number you are registered with on the Metaverse is different than the serial number that is registered on your system.  Using Stardock Central please check your registration number for Galciv.  Also, you have submitted scores with the player name of 'Cord Elam' but you are registered using 'Cord'.  I suggest you register 'Cord Elam' instead.

Eangrist - You are resubmitting games that have already been submitted under Anyace.  So those games cannot be resubmitted under a new player name. (Please referer to the Metaverse rules and guidelines in the encyclopedia).  Since all your previous attempts are submitted under Anyace I suggest you register the player name 'Anyace' and use 'Anyace' for all future submissions.

 

For more information on the Metaverse please read the Metaverse Rules & Guidelines in the Encyclopedia on this site: http://www.galciv.com/encyclopedia.asp?action=showpage&page=http://www.galciv.com/metaverse_rules.htm

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Thanks T-man, I've already upgrade to 1.05 so hopefully it will be OK from now on.

Thanks,

Hi T-man

I've just submitted another game and it went through fine.

One thing I noticed that my score jumped me up to around 296 however my ranking still shows as 856 even though I am just below 295th person in the Metaverse.

I've notice a couple of other people with the same issue.???

I've sent in a couple which did not get posted even though i got the "Submission success" message

Umm, is there another problem submitting? I again got the submission succesful but nothing has showed up. Ideas?

Umm, is there another submission problem. Same here, submitted a finished game. Got the success and nothing showed up. Ideas?