faied update

April 27, 2019 8:35 AM from

I have repeatedly tried to update and have removed the old version with the purge tool and still the download freezes at the same point. Either sort this out or refund my money as it is useless at the moment.

1,346 views 2 replies

Reply #1 April 27, 2019 8:41 AM from

Stardock Forums Top

Hello,

I know you mentioned you tried it but just try another go on purge and reinstall steps : https://forums.stardock.com/486022/start10-support-faq#reinstalling

Just make sure to re-download the latest version again from your account. Reboot after the purge. Reinstall using the one you just download. Reboot and retest. Report back here.

Thank you,

Basj,

Stardock Community Assistant

Reply #2 April 27, 2019 10:56 AM from

Stardock Forums Top

Many thanks - at last it is installed !

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