Missing productkey for Fences 3.0

from Stardock Forums

On 17 december 2020 I made a banktransfer of € 10,99 for purchase of a version of Fences 3 on my new Windows10 computer. Up to now I did not receive a product key, athough the program has been running for some time. I see that there is still a order for Fences in my shopping card, so probably the transaction was not succesfully finished. In my account I could not find the order either.unt I do not see a correct So please, can you help me to get my product key where I paid for.

2,913 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use the guide listed on the link below to get to your product and key.

https://forums.stardock.com/484254/getting-your-products-and-keys

Do let us know if you still need our assistance.

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

I tried that before and did it now again, but the only thing I get back are the two old product keys for Fences 2.

They are not valid for Fences 3, so I had to buy a new key where I paid for, but did not receive a new product key.

 

Bert

Star Control: Origins
Reply #5 from Stardock Forums Top

Hello,

Please raise a support ticket using the link below. Include all your details and purchase information in there. Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant