Hankers

Hankers

Joined Last seen Member # 1121551
3 Posts 450 Replies 27,048 Reputation

The procedure for solving issues with Stardock apps including resetting activations is to fill out a support request. If you haven't done so already then please do so here: https://esupport.stardock.com/index.php?/Tickets/Submit Please note Stardock support hours - Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as pos

8 Replies 10,053 Views

[quote who="The_Gear" reply="71" id="3493160"] Please don't read into this more than, the forums are free. [/quote] There is no special treatment from support in this forum or any of the other Stardock forums. The issue will be resolved for all users. Making threats and acting like 5 year olds does not solve anything.

121 Replies 300,142 Views

You should have received an automated email from Stardock support with your ticket number after you sent the first email to support. If you did not receive the email then check your spam folder. Support tickets are responded to on a first come first served basis. In order to keep your position in the support queue do not send another email until hearing from a support tech.

21 Replies 18,978 Views

Please submit a support ticket here - https://esupport.stardock.com/index.php?/Tickets/Submit Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

1 Replies 4,675 Views

[quote] hope I'm posting this in the right forum [/quote] Moderator: Relocated post for you. Please submit a support ticket here - https://esupport.stardock.com/index.php?/Tickets/Submit Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not

2 Replies 3,297 Views

[quote who="fitsou70555" reply="3" id="3484994"] I would like a refund please. Can you tell me where I must sent an email for that request?? [/quote] Stardock Refund Policy Please note: Refund requests on all credit/debit card orders must be received within 90 days of the transaction. No partial or full refunds will be granted after this time.

6 Replies 4,024 Views

Although this is a support forum you should still send an email to [email protected] and start a trouble ticket. After receiving the auto-generated ticket number please wait until contacted by a support tech before sending another email. This will keep your position in the support queue.

4 Replies 30,878 Views