wayned

Reply to lousy service from Pixudio & BMT Micro... in WinCustomize Talk WinCustomize Forums

While I appreciate that you have now you have sent my key the fact remains that I felt like something lacking in the combined customer service efforts. The "wait and see 3 days" if it all works out is fine if I had been forward that could be the case. If I may be so bold as to make a suggestion that you tell people somewhere that transactions could take some time. BTW I KNOW it is easy to come to a public message board, that is exactly why i did it... try not to take my critique personally,

Reply to lousy service from Pixudio & BMT Micro... in WinCustomize Talk WinCustomize Forums

I am in a holding pattern Bill but it has less to do with waiting to see if my card has been charged and more with the lack of customer service i have received from BOTH Pixudio & BMT Micro. Sure, people make mistakes but if the email address I sent in my email to BMT was wrong that would be odd,one can just hit "reply' and voila, no email delivery probelm. I have also ordered through BMT before so if the information i sent via voice mail was wrong they could have at least looked me up in their

lousy service from Pixudio & BMT Micro... in WinCustomize Talk WinCustomize Forums

So I thought hey I want to support skinners after all they do a lot of stuff for free... so I go to Pixudio, fire up the credit card for a $10 US perchase and ... voila nothing. No email confirmation from BMT, nothing. I left a message 3 days ago at BMT Micro and they still have not gotten back to me. I emailed both principles at Pixudio, only one replied... he did not offer ANY intervention on my behalf with BMT Micro, it would be WAY easier for him to check out my order's status than me...