milksama

milksama

Joined Member # 2216929
0 Posts 95 Replies 6,368 Reputation

Please do the following within Impulse: -Click the blue menu button in the upper left -Choose 'Preferences...' -Click the 'Reset Data' button -Close impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info. If this does not resolve the issue, try right clicking on Sins and choosing, "download and archive." Once the archive is created, try clicking the blue button at the top left of Impulse and choosin

7 Replies 9,587 Views

If you uninstall Sins, it should show Sins Trinity as available. Rosco and myself worked on this and tested it logging in as you here, so you should be good to go. Also, I've refunded you for Entrenchment you had purchased following your Trinity purchase, as this is a duplicate. Mike

4 Replies 3,735 Views

Something like this would be up to the publisher, since they handle naming, pricing and regional availability. I would suggest contacting the publisher via their official support link: http://www.sherlockholmes-thegame.com/forum/viewforum.php?f=13&sid=6a90631b2a6032a35ab87ca6b3985810 Mike

3 Replies 3,389 Views

I don't see the base game under the account associated with that nickname. Might you possibly have this under another email address? Feel free to send me a pm here with any email address it might be under and I'll see what I can do to help. Mike

4 Replies 3,774 Views

Unfortunately we don't officially keep specific versions of any games on hand. We have the latest pre-release and latest release builds and that's about it. For the future, you can create your own archives for versions you want to keep readily available by just right clicking on a given game and going to "Download and archive." The archives are kept within the location specified within the preferences menu (click the blue button at the top left of Impulse.) Mike

1 Replies 5,760 Views

Please do the following within Impulse: -Click the blue menu button in the upper left -Choose 'Preferences...' -Click the 'Reset Data' button -Close impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info. Does that help? Mike

1 Replies 2,290 Views

From where had you purchased this? The serial numbers for our products are almost always on the back of the manual or on the back of the jewel/dvd case. Mike

7 Replies 7,733 Views

What I'd suggest is uninstalling WB7 through Impulse, restarting, then going to the blue menu at the top left in Impulse -> Preferences -> Folders and enable the option "Prompt for install directory." At that point, just go ahead and reinstall WindowBlinds 7 and it should give you the option to install to another directory. When you move your install as you initially suggested, there may possibly be settings in the registry that would need to be moved and it could end up being m

6 Replies 2,074 Views

What specifically are the problems you're encountering? Are you receiving any kind of error message to help indicate what might be happening? Which OS (32/64) and which version of DeskScapes are you running? What kind of problems are you having with DWM? Mike

2 Replies 1,506 Views

Have you tried updating to the latest version of your browser (if applicable), using another browser or ordering from another computer? That generic "store error" is something we're still working on resolving and there doesn't seem to be a good way to reproduce the problem. Mike

10 Replies 8,293 Views

bniall: I've checked on your account and everything appears to be in order. Your Impulse/Stardock account are within the same database entry as your Sins registration. Does Sins show up now within the My Games section of Impulse? Mike

10 Replies 2,004 Views