Sins ForumsI fail to see any problem with the customer service, looks more like a problem with the merchant. Perhaps try returning to the merchant and discussing a replacement/refund after mentioning said problem. As mentioned above, definitely keep your copy of the receipt and box/cd. Also, make sure you are correctly using the right email, I may be wrong, but I believe you must register an email before tying it to the cd-key, but I got my copy from steam. Anyways, good luck. <br
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