Narushima

Reply to Cannot activate Descscapes, product missing in my account in DeskScapes Stardock Forums

[quote who="sdRohan" reply="22" id="3738279"] The initial autoresponder, yes. This is also in every autoresponder, Narushima, and details why we use the forums and that your (any) issue is not 'ignored'... [/quote] The issue here is that I contacted support directly, got an email saying "no, don't contact us directtly, post on the forums (with a link to another, irrelevant section)", then on the forum I'm told to contact support. See how that can be frustrating

Reply to Cannot activate Descscapes, product missing in my account in DeskScapes Stardock Forums

OK, I've submitted a ticket, but the fact that I already sent an e-mail to support, which was apparently ignored, and the fact that the ticket page mentions the following don't exactly fill me with hope: Stardock is providing direct email support for ONLY the following items: -Refunds -Potential Fraud -Email Changes \ Account Merges -Corp Sales Where Support Was Purchased -Object Desktop Subscriptions

Reply to Cannot activate Descscapes, product missing in my account in DeskScapes Stardock Forums

Hi, I bought a bundle in 2016 on Humble Bundle. From that I used (and still use) Fences, but I only tried Deskscapes a few days ago. And I can't get it to register. It tells me the email address isn't the right one, even though it definitely is. What can be done? By the way, sending an email to support was pointless, all I got was an automatic message with links to the wrong section of the forums. Great stuff.