The_Gear

Reply to 2.4 Vulkan performance downgrade on high end PC in Ashes Bugs and Ideas AshesoftheSingularity Forums

Make sure you have the absolute latest drivers. Nvidia: Version: 385.28 - WHQL Release: August 14th 2017 Operating System: Windows 10 64-bit AMD: Version: Crimson ReLive Edition 17.7.2 Release: July 27th 2017 Operating System: Windows 10 64-bit

Reply to My GPU and CPU is too hot in Ashes Support AshesoftheSingularity Forums

Definitely check your air flow. The game runs on all your resources, so all CPU's, all GPU's, etc. If you don't have efficient cooling this game will let you know. Be sure to dust off your GPU, your CPU heatsink/fan, and in/out fans. Also check your video card software to make sure you haven't setup anything to throttle fan speed for noise. Last thing, check any third party apps, MSI Afterburner, things like that.

Reply to This game does weird things to my PC... in Ashes Support AshesoftheSingularity Forums

- First launch: This happens now and then. Does it say what it's installing? -Load times: Do you have other things open sucking up resources? -Do you have third party hooks enabled, AllowHooks=1 ? -Have you re-seated any USB devices? -I'm not sure the audio could get disabled, but maybe you need to reinstall your chipset drivers and audio drivers. -Do you have any keyboard macros or software? Your typing in chrome sounds like something external to

Reply to Multiplicity and Games in Multiplicity Stardock Forums

immagikman - It depends what you're looking to do. Do you want to seamlessly control a secondary PC next to you while playing games? You can do that. I have MP installed on both work PC's and my home PC's. My home PC's are gaming rigs, 1 strictly so. janktron - If you're using KVM to play on another PC, why not just play on that PC? Even tweaking the settings to obtain the fastest speed, you may be hindered by your own network equipment. Did you know MP was made so our founder could b

Reply to License upgrade support ticket not getting response in Multiplicity Stardock Forums

Likely because you responded to your own ticket (resetting your place in line) and after a holiday weekend (Fri-Mon) there may be more than higher volume. I've responded to your ticket.

Reply to Multiplicity License Upgrade Not working in Multiplicity Stardock Forums

For both of you, we've gone ahead and corrected your accounts. For anyone else, we're looking into the issue at this time.

Reply to HTTPS broken on forums in Forum Issues WinCustomize Forums

We're working on it at this time. Thank you.

Reply to Windows bars rendering issue in WindowBlinds Stardock Forums

Please check your ticket here as you did not receive Sean's response. https://esupport.stardock.com/index.php?/default_import/Core/Default/Index

Reply to Problem when submitting ticket in GalCiv III Support GalCiv3 Forums

Perhaps you can clear your browser cookies / cache out before trying again. I hope you were able to send in a ticket eventually.

Reply to Stardock stole my money in Stardock Software Stardock Forums

That money, which is a hold, should be released within a few days, but it subject to your banks policy. For the declined card, try allowing the purchase with your bank, or you can also try using Paypal.

Reply to [Question] How long will they send me my fences 3 serial number after purchase ? in Fences Stardock Forums

I'm looking into this now montella. My apologies. I will respond to the ticket and would ask if you could as well from now on as that's the quickest way to get support's attention.

Reply to [Question] How long will they send me my fences 3 serial number after purchase ? in Fences Stardock Forums

I've gone ahead and processed your order montella. You should receive an email shortly.

Reply to DEV Diary: Ashes of the Singularity: December 2016 in Escalation Dev Journals Stardock Forums

[quote who="centaurianmudpig" reply="5" id="3661304"] Sorry for breaking the thread. [e digicons]8C[/e] Can't even edit the post because it's hidden the buttons. [/quote] Fixed up, sorry it had to be deleted. Not sure what happened there. I suppose you can break your reply into separate posts.

Master Changelog List - Ashes: Escalation in Ashes of the Singularity AshesoftheSingularity Forums

Below is a compiled master list, complete with links, of all the releases thus far for Ashes: Escalation: Ashes of the Singularity: Escalation - v3.1 --RELEASED 9-8-21-- https://forums.ashesofthesingularity.com/506733/ Ashes of the Singularity: Escalation - v3.0</stron

Reply to Activation in Stardock Software Stardock Forums

I've responded to your ticket. In the future, please do not include your email or product key. (You just gave anyone with those two things the ability to activate your software)

Reply to Stardock Products in Stardock Software Stardock Forums

I'm not sure what's happening to your PC, but WindowBlinds isn't going to slow your internet speed down and cause your PC to lockup and crash. The support tool is not us going into your PC, it's a log tool to show us what's happening with our apps. I've responded once again to your ticket.

Reply to Failed Purchase multiple times in Object Desktop WinCustomize Forums

You should be able to contact the bank about this. They should clear out within a few days. We are unable to do anything on our side for them however.

Reply to Ticketing system web site and fences 3 with Win 10 Insider program broken in Fences Stardock Forums

Captcha appears to be working fine. Provided this is the page you were accessing: https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Reply to A setting for Ultra bug in Ashes Bugs and Ideas AshesoftheSingularity Forums

This appears to be an issue. I've since sent a report to our developers. Thank you for reporting it.

Reply to Game freezes since patch 1.2 in Ashes Bugs and Ideas AshesoftheSingularity Forums

Sorry to hear you're experiencing this problem. This article may help: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/530/175/general-ashes-of-the-singularity-troubleshooting Can you download and run the tool below: http

Reply to A setting for Ultra bug in Ashes Bugs and Ideas AshesoftheSingularity Forums

Sorry to hear you are having trouble. For some people, we have seen that permissions for the 'My Games' directory have changed after a Windows 10 upgrade (fresh Windows 10 installs would not have the issue). If you have recently upgraded to Windows 10, and your game will not load \ save \ save your settings changes, please download and run the following: http://sd.stardock.com/Support/PermFixer.zip <

Reply to Activation Issue and Extremely Slow Support from Stardock in Start Menu Products Stardock Forums

This has been answered.

Reply to no update to billing trouble ticket opened over a week without assignment in Stardock Software Stardock Forums

It appears you've been responding to your own ticket. Unfortunately that means you've reset your place in line over and over again. I'll be responding, but please note in the future, from the auto responding email: " We have compiled some answers to the most common requests \ issues below. We realize this will not help everyone with their reported issue, however: If it does not, you do not need to reply to this

Reply to how do you get idiots in customer support to actually READ what you write in Stardock Software Stardock Forums

We sent you information about how to obtain your purchased product, which you were asking about. https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/104/101/how-can-i-get-my-registration-information-again If you follow that link, it will tell you everything you need to know to get your product.

Reply to Tricking the customers in Fences Stardock Forums

Do you mean this: You can click No Thanks and proceed to your cart. I've responded to your ticket and will thus be locking this.