White_Death

White_Death

Joined Member # 6481151
1 Posts 7 Replies 242 Reputation

In the account area of this site, there's an option to change username, but it doesnt work. https://forums.ashesofthesingularity.com/account/login Doing it from here seems to give a "Current password is incorrect" error, even when it is correct.

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It works now. I was attepmting to do from the ashe of the singularity site, which doesnt work. However, doing it from stardock's site does. My appologies for misunderstanding how I needed to do it. This thread can be closed.

13 Replies 14,175 Views

[quote who="The_Gear" reply="7" id="3584199"] Can you make sure the password fields are empty when you attempt to change the username? [/quote] I have tried this, it tells me to enter my current password, when I do, it tells me its incorrect, however I know for a fact it is. I have even copy/pasted to make sure i wasnt typing it correctly, I have also tried it on 2 different computers and 2 different internet connections, same thing on both.

13 Replies 14,175 Views

I am currently using chrome, and I tried them both, but at separate times. Edit:, tried edge, same error. I can try downloading Firefox, but I dont think it will change anything.

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I had suspected that might the case, so I had even tried a few strings of random characters, but I still get the same error. I am almost certain now that it has nothing to do with the chosen username, but is instead a problem with the password validation. As mentioned before, I can login fine with it, and I can access the vault, but any time I try to use it to either change the password, or change the username, it tells me the current password is incorrect.

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It seems like the team color you pick causes it, I can run it fine with blue/red, but if i switch to other colors it crashes every time. It does occasionally crash on dx12, but it certainly made an improvement over the dx11 version. Hope this helps. Id list specs but they will be changing in a few days, so i will have too wait until my new parts come in.

11 Replies 12,018 Views

I just tried that, still getting the same error. Is it possible the usernames were all taken? It still tells me the password is incorrect, when in fact I just used it to login, with no problems. I put in a ticket, but I have not yet heard back.

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Hello, I am currently unable to change my display user name to something cooler than the current one, since I did not even get to pick this one its not really fair that Im stuck with a name i didnt even choose. Everytime I try, it tells me my password is incorrect, but I log-in with that password, and I can access the vault with that password. If the name is already taken, then okay, I can come up with something different, but I am 100% sure the password is correct.

13 Replies 14,175 Views