Frankief

Frankief

Joined Member # 705294
0 Posts 131 Replies 21,620 Reputation
Reply to uploading issues in WinCustomize Talk WinCustomize Forums

When I was experiencing this same error a while back, I was advised to reduce the size of my preview image and this fixed the error. Apparently trying to upload a large file size for the preview can cause this error. Try using a lower resolution for your preview?

8 Replies 1,770 Views
Reply to Upload Issues Again in Stardock Support General WinCustomize Forums

Duh! Sometimes I feel like such a dimwit! I always use the actual pic for the preview. I never thought of doing a lower res for the preview, I just assumed the size limit would be for the entire upload not withstanding the size of the preview! Yes the error message could definately be a little more descriptive when you know your file is in the correct format! [e digicons]X|[/e]

11 Replies 7,825 Views
Reply to Upload Issues Again in Stardock Support General WinCustomize Forums

Well, I guess it does have something to do with the size because after saving at a lower resolution and reducing the file size, all went well. I try to always save at max resolution in Photoshop so I can offer high quality walls but I guess I will have to demure to size in the foreseeable future. Upon further inspection, the original file size was 13MB reduced to 6MB. I thank Zakia for this info. I did not realize that the three JPEGS and the zip were that large. SOOO rush over to

11 Replies 7,825 Views
Reply to Upload Issues Again in Stardock Support General WinCustomize Forums

Sorry been MIA ( my daughter kidnapped me for dinner). I am actually using Flash 10 but was having the same issues with 9. The upload completes with the error message. I am on wireless Internet with Cricket. It is faster than dialup but much slower than cable. I have noticed that it is more prevalent when the file size is large, but I really hate submitting less than high quality work. I will resize the JPEGS and try to resubmit and post back here with the results. Thanks for tryi

11 Replies 7,825 Views
Upload Issues Again in Stardock Support General WinCustomize Forums

Could someone in support please tell me why I consistantly get this error message when trying to upload? " Your skin has failed to upload. The screenshot file you are attempting to upload is not valid. Hint: Check the file extension. When uploading a new skin, a screenshot must also be submitted." It does not matter which upload page I use or which browser IE8 or Firefox. There is nothing wrong with the files as I have uploaded the same files to DA with no problem. Since

11 Replies 7,825 Views
Upload Error in Stardock Support General WinCustomize Forums

For the last two days, I cannot upload anything. I keep getting the invalid screenshot message. I have tried a few different files and always get the same result. Does not matter if I am using IE8 or Firefox. What could be causing this sudden error? I also got a script error containg the message "Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729

0 Replies 1,820 Views