Unfortunately, we don't do remote support. We only do forum support for technical issues. So, to clarify your issue currently on MS Word not grouping, yes? And, the issue only appear on one system and not on your other system, yes? Would like to suggest try Clean Boot and see if it help. Refer here for Clean boot steps: https://support.stardock.com/space/SHC/1346994300/Groupy+Clean+Boot . Do note th
So for example, when you drag Excel worksheet over opened Word documents while pressing Ctrl. Does something like Stardock's Groupy promo video below appear? The "Insert into group here" tab (0.17s on the video) [video]https://youtu.be/j_htyuX9qlc?si=ohG74Zp8fSyUrhOE&t=16[/video] Thank you, Basj, Stardock Community Assistant
You don't need to install Deskscapes 11, you just need to install Deskscapes 2026. So, your issues are now resolved, yes? Thank you, Basj, Stardock Community Assistant
Stardock Forums
Hello, Sorry to hear you are having issues. Just to be clear, you have both of your taskbar, on primary and secondary monitor, to have taskbar tray area to appear on both at the same time? How do you manage to do that? Thank you, Basj, Stardock Community Assistant.
Hello, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you. Basj, Stardock Community Assistant
Please check this blocked/allowed application settings: Also check if there is any custom rules in the "Custom rules" area. And, check your setting on Manual Grouping by drag and drop, Thank you,
Hello, Sorry to hear you are having issues. From what I remember, Groupy worked well with Ms Office apps. First, Please try, uninstall Groupy, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products . Install it, reboot immediately again. Retest it and report back. If the issue still appear, need to know few more details.
Stardock Forums
Hello, I have forwarded your request to the Stardock Support Team for their review and recommendations. Please keep an eye on this thread for any updates. We really do appreciate your feedback, Thanks Basj, Stardock Community Assistant.
Hello, Sorry to hear you are having issues. Perhaps you are having account issue. Please raise support ticket using the link below, use the "Ask A Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in. <a href="https://stardock.atlassian.net/
Would like to suggest Clean Boot. Refer here for steps: https://support.stardock.com/space/SHC/1334935592/Start11+Clean+Boot . Do note that Clean Boot need to be done with care. Please try it and report back. Thank you, Basj, Stardock Community Assistant
Please look into your Control setting on this page does it select Start11 menu as shown in my screenshot below? And also try, reset setting in the Setting backup page. Check those and report back. Thank you,
Perhaps, you're having account issue, please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in. https://stardock.atlassian.
Do you have Start11v2 license key? You can not activate Start11 v2 using license key for Start11 v1. I was suggesting the free 30 days trial for Start11 v2 and see it the same issue appear while using v2. Thank you, Basj, Stardock Community Assistant
[quote who="BillGuyICT" reply="3994437" id="539451"] I have already done all of that and given you all of the requested information [/quote] Perhaps something is conflicting with Start11, please try Clean boot. Refer here for steps: https://support.stardock.com/space/SHC/1334935592/Start11+Clean+Boot . Do note that Clean boot need to be done with care. Please try it and report back.
[quote who="C&G technical admin" reply="3994439" id="541812"] here's the Groupy file contents for the 4 x excel spreadsheet test group i created (again company server details redacted): [Group] GroupCount=4 GroupLeft=718 GroupTop=265 GroupRight=1798 GroupBottom=1431 GroupMax=0 LiveIndex=0 Locked=0 [GroupyEntry1] OwnerProcess=C:\Program Files\Microsoft Office\root\Office16\EXCEL.E
Stardock Forums
Hello, Sorry to hear you are having issues. First, Please try, uninstall Groupy, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products . Install it, reboot immediately again. Retest it and report back. If the issue still appear, need to know few more details. Windows 11 24H2 OS Build number. Please use Winver
Perhaps something else is conflicting with Fences. Would like to suggest to try Clean boot. Refer here for steps on Clean Boot: https://support.stardock.com/space/SHC/1332445272/Fences+Clean+Boot . Do note that Clean Boot need to be done with care. Try it and report back. Thank you, Basj, Stardock Community Assistant
[quote who="C&G technical admin" reply="3994427" id="541812"] 1, when I save a mix of folders and (eg) an excel document, then open the saved group, all the saved folders open (from the correct locations on my hard drive) as does the excel document, BUT they’re not grouped – all randomly opened on my two screens. 2. when I save a group with folders only, then open the saved group, only 1 x folder opens and that’s windows explorer, which opens at the root
Perhaps something went wrong when you installed Deskscapes 2026. Try redownload Deskscapes 2026 and reinstall it, make sure to reboot after the installation is done. Retest it and report back. Thank you, Basj, Stardock Community Assistant
Thank you.
Great, glad to hear that. Just if you could, please share which Windows 11 and OS Build was you on before switched back to released version? Thank you, Basj, Stardock Community Assistant
Hello, Sorry to hear you are having issues. Look like you're running Start11v1 which might not compatible with current Windows version. Please try latest Start11v2 and see if the same issue appear. Thank you, Basj, Stardock Community Assistant.
That is really odd, look like you will need to look into your wallpaper manager such as Stardock Deskscapes. Try uninstall it reboot and see if there is changes on your wallpaper setting. Perhaps, you will need to reapply your wallpaper once you have uninstalled Deskscape from your system and rebooted. Thank you, Basj, Stardock Community Assistant
As a test, apply a different than White wallpaper or any jpg picture wallpaper. Turn on "Show Desktop" icon. Take another screenshot and post it here. Thank you, Basj, Stardock Community Assistant
Hello, Sorry to hear you are having issues. Need to know few more things. Windows 11 full version and OS Build number. Please use Winver.exe to get these numbers. Start11 full version number installed. Do you have any other 3rd party application that also add or change how your taskbar work. Such as DisplayFusion, StartAllBack, OpenShell etc. Thank you, Basj, Stardock Community Assistant.