sdRohan

Reply to Multiplicity + IPV6 in Multiplicity Stardock Forums

Currently, MP uses just IPV4.

Reply to Accounts Deactivating in Start8 Stardock Forums

We apologize for the trouble. There was a small change made here that may have had some client need to reactivate. From your logs, I show that you have done so successfully on the ones you have attempted on. If there are any you cannot activate with, please please a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit

Reply to v1.56 a bit problematic in Start8 Stardock Forums

Not sure what a 'clocking session' is; are you just saying it took a long time? Is your PC managed by GPO (work PC likely)? If so, they very well could have it specifically configured and any change could cause issues. If not, the following tool will purge the application. **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Please follow this link: <a href="http://sd.stardock.com/

Reply to Win 10 & v2.13 Fences - Icons overlap in Fences Stardock Forums

While not an elegant fix, and since it is just 'sometimes', when you see this, try restarting Windows Explorer after the boot is complete like so: http://sd.stardock.com/sean/JingImages/2015-09-21_1516_001.png

Reply to Fences won't start when Win 10 starts in Fences Stardock Forums

Please download the following file: http://sd.stardock.com/Support/FencesLoadSvc.bat Once the file is downloaded, please right click it, then select "Run as administrator". Please note that this file will only work if Fences is installed into the typical install folder. If successful, the file should report that a scheduled task was created. Once that has completed, please perform a restart of your computer, and Fences should load after a short delay.

Reply to Windows 10 Compatibility in Object Desktop Stardock Forums

This is where you can readily check on compatibility: https://forums.stardock.com/469435/page/1/

Reply to Start8 Deactivated in Stardock Software Stardock Forums

Sorry to hear you are having trouble. You should have the option to deactivate any other PCs that may no longer be in use so that you can activate any you still have (up to the max of 5). If you do not see a deactivate option when activating, please make sure you are using the email \ product key activation option and (important) that you have the most current version of the product. For your product, key and activation information, please see the following knowl

Reply to AI will not fight or declare war bug in Galactic Civilizations III GalCiv3 Forums

Thanks to all that have posted feedback on this topic. We have also received some great detailed tickets on similar issues. What we would ask from anyone here, that has not already, is to place a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit With the results of the tool run here: <a href="http://sd.stardock.com/Support/supportToolTest/SDSupportTool

Reply to Can't move Icons into fences or from fence to fence in Fences Stardock Forums

[quote who="juggalofrost1" reply="67" id="3581645"] this is a 2 yr old thread.this should no longer be a main topic yet it is.strange.im assuming it may have to do with lack of ram or processing power perhaps. [/quote] Im going to lock it. If everyone has 2.13, this is not an issue.

Reply to No software ... No Email in Stardock Central Support Stardock Forums

[quote quoting="post"] Hello ... I bought your Start 10 on the Aug 13/15 and yet have not received anything from you people . What's up with that ? I have send an email to your sale office just now as well [/quote] Your order were placed in a queue for review. It's a fraud protection measure meant to protect our clients from would be identity theft. In your cases, it would seem they were false positives. We are sorry for the delay and frus

Reply to Deploy licenses in Fences WinCustomize Forums

[quote who="dorsoft" reply="4" id="3580525"] In the URL above ( https://www.stardock.com/enterpriseinformation/) it references the Corporate Installer in LicenseActivationServerInformation_Fences.pdf. I have run the install from our download but do not get a FencesConfig.exe, where should this be located? The instructions say that we should run "FencesConfig.exe ACTIVATE" to activate clients, is this still cor

Reply to Receiving Spam from stardockentertainement.info in Stardock Support General Stardock Forums

JacquesGauthier, I worked your ticket and removed the email you submitted. Again, we apologize for the frustration.

Reply to OD Manager + Start10 in Object Desktop WinCustomize Forums

We were able to reproduce the issue and will roll out a fix for ODM. Thanks for the feedback.

Reply to Receiving Spam from stardockentertainement.info in Stardock Support General Stardock Forums

Sorry to hear you are having issues. [quote] Somehow Stardock got a hold of my work email address, perhaps it is when I used Paypal to purchase Galactic Civ III. [/quote] A possible reason, yes. [quote]' I have never given Stardock permission to use my work email.[/quote] We have no idea what purpose an email is used for nor can we. We do not seek initial 'permission' to send to any email address but would never d

Reply to Founder pack still waiting on transaction, 5 days later in Ashes of the Singularity AshesoftheSingularity Forums

Your orders were placed in a queue for review. It's a fraud protection measure meant to protect our clients from would be identity theft. In your cases, it would seem they were false positives. We are sorry for the delay and frustration. That said, I manually processed your order, nickadelson, and you should have a confirmation email by now. r4v1n0, you ordered twice; two different versions. I'm going to place a ticket for you as

Reply to Galactic Civilizations III - Patch 1.2 in GalCiv III Support GalCiv3 Forums

[quote who="Waragh" reply="28" id="3578937"] I'm trying to register but i can't write a @ in the field for the email adress in the game. [/quote] I am curious how you would normally type the @ symbol in other cases. I'm guessing you would still have the same issues with the onscreen keyboard: http://sd.stardock.com/sean/JingImages/2015-08-07_1524.png T

Reply to Adding Additional License Keys in Start8 Stardock Forums

Sorry to hear you are having trouble. The issues was that your replied to your ticket before we were able to. Doing so resets the activity on the ticket and pushes you farther down in the queue. This is detailed in your initial auto-response. That said, I have replied to your ticket.

Reply to Galactic Civilizations III - Patch 1.10 in GalCiv III Support GalCiv3 Forums

@corgatag @Deathwynd, I have created an internal ticket for each. Thanks for the feedback.

Reply to Ashes: WHO should become a founder? PLEASE READ in Ashes of the Singularity Stardock Forums

[quote who="kreyson135" reply="6" id="3565527"] Is this gonna be a standup fight, sir, or another bughunt? [/quote] 'All we know is that there is still is no contact with the colony, and that a xenomorph may be involved.'

Reply to Stability unacceptable for a launch title in Stardock Games Stardock Forums

Sorry to hear you are having trouble. Version 1.03 was released yesterday, are you still seeing issues? [quote]I got annoyed when asked what the issues were because it implies that they are specific to me.... they are not as I have other friends who play this game. '[/quote] If you / they are still having problems with 1.03, and you are still unwilling to assist by creating a ticket, would they be?

Reply to Game only runs once? in GalCiv III Support GalCiv3 Forums

Thanks for the efforts here. If anyone could send use ([email protected]) the K2Font files before they delete them, that would be helpful to tracking it down. Thanks.

Reply to Horrible Customer Service. in Ashes Support Stardock Forums

Buthead25, I am fairly certain you would not like your order details discussed here so I have reopend your ticket. You should have a response now.

Reply to Menu has no background in GalCiv III Support GalCiv3 Forums

[quote who="Retuobak" reply="6" id="3554170"] I'm afraid none of those things have worked for me :/. Valve really can't be happy with all the traffic from me redownloading today [e digicons]:P[/e] Do you need me to run the tool again, or was the result I sent in earlier good enough? And do you need the rar file with the stuff left over after deleting the game's local content? [/quote] If you were willing, I would like you to create a n

Reply to Menu has no background in GalCiv III Support GalCiv3 Forums

[quote who="Retuobak" reply="4" id="3554147"] Neither worked sadly :/ [/quote] Ok, keeping Steam Cloud off, nuke the game: http://sd.stardock.com/brad.ather/Jingimages/2015-05-22_1515.png Let me know if anything is still here: C:\Program Files (x86)\Steam\SteamApps\common\Galactic Civilizations III If so, zip that up, then delete that folder. Make s

Reply to Menu has no background in GalCiv III Support GalCiv3 Forums

[quote who="Retuobak" reply="2" id="3554111"] Sadly, no, the problem persists [e digicons]:([/e] [/quote] First,i please run this: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Next, please follow these in order, and let me know what worked (if any) Prior to deleting the atlas file, turn off Steam Cloud saving here: <a