sdRohan

sdRohan

Joined Last seen Member # 4871965
7 Posts 189 Replies 28,404 Reputation
Reply to Ashes of the Singularity v1.3 is Now Available in Ashes of the Singularity News AshesoftheSingularity Forums

My apologies,Ticktoc; I will attempt to be more clear. Yes, it will be looked at. My reason for wondering if people were seeing tearing with it off is to see if the workaround was indeed worse than the actual reported issue. The number of people that would have to use it at all, however, should be nominal - we have only seen the 'jitter' in very rare instances and not always consistently among them. But again, yes, it will be looked into.

25 Replies 85,600 Views
Reply to refund please in Stardock Software Stardock Forums

Sorry to hear you are having trouble... When you create multiple tickets (3), in 24 hours, and then keep responding to them before we do, it makes them harder for us to see (spam is sent in the same fashion is why). That said, support has merged all of you tickets and answered.

5 Replies 1,511 Views
Reply to I'm not hearing back from the support in Stardock Support General WinCustomize Forums

[quote who="ctbennettii" reply="7" id="3641262"] Thanks. That's odd that even if it's under the same account. Changing your e-mail can change that. [/quote] Since the email accounts are completely different, they create two completely different accounts \ records. You also used guest checkout for the order; meaning, it has a purchase record here but no actual account.

8 Replies 11,669 Views
Reply to I'm not hearing back from the support in Stardock Support General WinCustomize Forums

[quote who="LightStar" reply="1" id="3641079"] and to tell you the truth it is not unusual not to hear back from support for 5-7 business days sometimes, and if you replied to the email they sent you even to ask why you did not receive a reply yet, , it put your ticket to the bottom of the queue again. [/quote] The latter is generally the reason for a delayed response; it is also the case here. That, combined with weekends \ holidays, and load (new releases)

8 Replies 11,669 Views
Reply to Save Game Not Compatable in GalCiv III Support Stardock Forums

[quote]I started a new game yesterday after taking a long break from this game and I updated to the newest DLC package.(v 1.8) [/quote] It depends on what version of the game you started the new game with. If the 'long break' had you on a very old version of the game (Steam not set to auto-update), there may not be much we could do. What I do want to know, however, is if you start a new game with 1.8, save, reload, that it works as expected.

9 Replies 10,439 Views
Reply to What the hell is this fences 3 bug? in Fences Stardock Forums

Let's try this... The following tool will purge the application (your layouts will be preserved). **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file. Please follow this link: http://sd.stardock.com/zubaz/apps/Purge_Fences.bat If you are running Windows 8/10, you may be notified th

6 Replies 24,828 Views
Reply to Can not open settings in Fences Stardock Forums

[quote who="petejk" reply="28" id="3637152"] The command used in your esupport article needed a change in my case [/quote] Why?

33 Replies 28,835 Views
Reply to Can not open settings in Fences Stardock Forums

Currently, we do not know why the config is not showing for you; if all of you are on the preview build of Windows, that's a clue. That said, with the link for getting your key above, use the below to try to activate with the command line: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/512/159/how-to-

33 Replies 28,835 Views
Reply to Can not open settings in Fences Stardock Forums

[quote who="jimrad1" reply="23" id="3637021"] The fact that the product is not showing in any of our My product listings should lead you to believe the problem is on the stardock licensing side. [/quote] No, that's not the problem. A product will not show on 'My Downloads' until it is activated. This, or you purchased under a different account. Either way, this is the page that will tell you, definitively, what your key is and under what accoun

33 Replies 28,835 Views
Reply to Can't get activation key in Start Menu Products Stardock Forums

You gifted the key so it would not be under your account... The link provided in the email is intended for the person you purchased for. As indicated in it, this page will send them their key: https://www.stardock.com/support/productkeyretrieval

9 Replies 3,062 Views
Reply to Support reply is a joke... in GalCiv III Support Stardock Forums

bertranhalfwaite, Alan's reply was completely appropriate as there are things to attempt and other data asked for in the article. Failing to review it only impedes our ability to help you. If you decide to reply with the requested data, Ill be the one working your ticket henceforth.

6 Replies 22,941 Views