The_Gear

The_Gear

Joined Member # 5652658
6 Posts 280 Replies 1,228 Reputation
Reply to Consistent bug in version 1.3 when clicking on ejection of ship from planet or starbase kicks you out of the game with no error message in Galactic Civilizations III Stardock Forums

Sorry to hear you're experiencing this problem. Can you download and run the tool below: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then attach the .zip that's created and send it in with a ticket to support: https://esupport.stardock.com/index.php?/Tickets/Submit

4 Replies 24,050 Views
Reply to OD 2.20.0.850 seems to hang once in a while in Windows 10 in ObjectDock Stardock Forums

[quote who="xDeVsFaN1830x" reply="22" id="3593618"] Seriously? I post the error message as requested and so far not even an acknowledgement that it was forwarded to the devs or any kind of possible work arounds? Also, I have linked this, along with my slowdown issues to iTunes. With one or the other installed no errors occur and, in the case of OD only being installed, no slowdowns. As soon as both are installed there are slowdowns upon iTunes close and on shutdown explorer throws those

26 Replies 52,495 Views
Reply to Can t enter the Founders Vault in Ashes Support Stardock Forums

[quote who="grapeshot" reply="3" id="3593583"] The_Gear, I've got the same issue. I bought the basic Founder option and then upgraded to lifetime via Paypal. I can't access the Founder forum threads or the additional content Vault. Can you help? [/quote] Most likely your upgrade is on the Paypal email you used. If you can send me a private message with your Paypal email, I should be able to fix you up. Now under your current username, I didn't find Ashes, so you

4 Replies 6,582 Views
Reply to Earlier versions of Multiplicity in Multiplicity Stardock Forums

We don't generally offer previous versions. I would suggest making sure both PC's have the same version. Then contacting us in support: Can you download and run the tool below: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then attach the .zip that's created and send it in with a ticket to support: <a href="https://esupport.stardock.com/index.php?

1 Replies 5,030 Views
Reply to Game won't play in GalCiv III Support Stardock Forums

Let's try running the game with some lower base settings to see if that resolves some of your issues. Please download the following Prefs.ini file and unzip it in the location following: http://sd.stardock.com/Support/games/GC3/LowSettings/Prefs.zip Directory: C:\Users\YOUR_USERNAME\Documents\My Games\GalCiv3 (I deleted your duplicate post)

4 Replies 5,509 Views
Reply to Start10 not working in Start Menu Products Stardock Forums

Sorry to hear you're experiencing this problem. I don't see that you've activated just yet. Try that and see if it continues. https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/501/159/how-do-i-activate-my-product

2 Replies 3,001 Views
Reply to cannot get startup screen buttons to work in Galactic Civilizations II Stardock Forums

Sorry to hear you're experiencing this problem. Did you go through the activation process after clicking play? Can you download and run the tool below: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then attach the .zip that's created and send it in with a ticket to support: https://esup

1 Replies 7,764 Views