paleale943

paleale943

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Hi Basj and Neil, Update following formal verification testing. Short version: the crash has not reoccurred, and I'm leaning toward the DeskScapes purge/reinstall as the corrective action — based specifically on the observations from testing the evening before the reinstall, which is what led us to conclude it was appropriate to proceed with formal Post Maintenance Testing (PMT) in the first place. Two other things also changed in the same window, so I want to lay out the full p

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Update for both of you, since this bears directly on the question I just asked Neil: I reinstalled DeskScapes 2026 from Object Desktop, clicking Install on the 2026 tile only — not the DeskScapes 11 tile. After the install completed, checking the running system directly: - Deskscapes.dll (v11.0.0.0) and deskscape.dll (v26.0.1.1) are both loaded in explorer.exe - The DeskScapes11 service is present and actively running So this isn't a case of me clicking b

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Hi Neil, Thanks for the correction — you're right, I described this loosely earlier. Looking back at my own file listing, deskscape.dll (v26.0.1.1) and Deskscapes.dll (v11.0.0.0) are in fact different filenames, not the same file re-versioned. Appreciate you catching that. One piece I'm still trying to reconcile with "this is normal," though: Windows' own Programs and Features showed two entirely separate entries — "Stardock DeskScapes 11" and "Stardock DeskScapes

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Hi Basj, Thank you for the guidance and for escalating this to the support team. Update: I've completed a full uninstall, purge, and clean reinstall of DeskScapes 2026 — it's activated and running normally now. I'll run through the reactivation sequence that was reliably triggering the explorer.exe crash later today. I need to step away for a bit first, but I'll report back with results once that's done. One more thing worth flagging while it's fresh: I b

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