It’s been a known issue for about an year now, with no fixes. You can try the troubleshooting steps in reply #1 and #3 but there isn’t much help beyond that.
ktkwon00
>When you reestablish audio, do you uncheck \ check the sender's audio box or the receivers? I press Ctrl+F12 twice on the sender to fix the issue. I cant remember if doing it on the receiver fixed it, but I'll try the next time this happens and update. For the other stuff (network usage/sender unmuted) I've never really checked, but I'll update after checking that too.
Thanks for the reply. I'm not expecting a fix to be available for this issue at this point but I wanted to update anyone watching this thread that MPPortFix.zip didn't fix the issue.
Thanks for the reply. The only anti-virus/anti-malware I have installed is Windows Defender, with the firewall disabled. I see you mentioned MPPortFox.zip on the other thread, I'll try that and update if I still get disconnections. I presume that it's fine to run this with the firewall disabled?
[quote who="sdRohan" reply="6" id="3788462"] How rare is rare? Is this over wireless or ethernet? Have you installed the most recent 3.5 version (About tab on Primary)? If not, please do so on each PC. [/quote] It happens about once or twice a week. It originally happened when I was on a wireless connection so I switched over to a wired connection, but the issue is still there. I'm running Version 3.5 Build 00096 on both sender and receiver.
Hi, I'm still experiencing random audio disconnections. I've followed the following instructions: Used the IP address of the receiver Disabled jack detection Disabled all firewalls Unticking and ticking "send audio when receiver is online" fixed this immediately. Is there a way I can troubleshoot this? It's jarring when the disconnection happens during conference calls.
Thank you for the link. I personally think those steps won't be very relevant because my problem is that audio is working most of the time, with rare random disconnects. However, I've followed all the instructions there and I'll post a followup if I experience a disconnection again.
Multiplicity audio occasionally stops working, where the sender's audio is not outputted from the receiver any more. Unticking and ticking "Send audio when receiver is online" or "Use lossless compression when sending audio" immediately fixes this. I'm not sure what the cause is, this issue happens rarely, and I haven't found a pattern that it breaks on. If this is not a known issue or if there needs to be extensive troubleshooting for this issue, could I have a batch