Obi Wan, As I mentioned in the post here (that somehow was removed), the serial is correct and I've double, triple, quadruple checked. I believe that I've also sent email to support on this, but just in case I will do it again. With respect to the forum - I thought that StarDock and the developers monitored this forum, no? If they don't - then you are correct, this forum can't help with registration information. Thanks, Chris
All, I don't know why, but my previous message regarding problems updating from GalCiv 1.20.086 to a newer version was removed. I still need help. How can I upgrade to the latest version? As I mentioned a few times, I keep getting a message like so, "Failed to validate your Galactic Civilizations registration information. Please verify that you have entered your email address and serial number correctly." Can someone help here? Thanks, Chris ~SDC~
Anyone have any other input? Would really like to update. (:( ~SDC~
I don't know if it relates, but I've noticed that when AutoSave is on, the game slows to a crawl during one of the AutoSaves... I turned that off and I don't have that problem anymore. Of course, I also lose some functionality. Try it. Note to the developers - if that's a common thing that people complain about - I personally wouldn't care if the game would let me know that it is autosaving. Like maybe a little popup or obvious message in the display... Chris ~SDC
Thanks for the help everyone - I really appreciate it. Unfortunately, the information under "My Account" is accurate. I also tried registering GalCiv again through StarDock and it tells me that the email address that I entered does not match the records. There isn't a way to lookup the serial number and report the email address it is attached to is there? Maybe I somehow registered it incorrectly, or somehow a duplicate serial number was created? Don't see how either of those could'
I double checked. I only have one email address that I really use. I tried a couple of others, which I'm sure I didn't use, and the same thing happens.. Need help here. Thanks, Chris ~SDC~
By the way - I went into the screen under StarDock Central to update my registration information - Register Products when I right click on Galactic Civilizations. I go to Galactic Civilizations, it displays the serial number on my game (which is correct), and then click Register. I states that the email address does not match the one in your records... What gives? I'm the only owner of this CD. I bought it unopened too, but not directly from you. Please help me out. ~SDC
I updated StarDock as suggested and still can't get an update - same message appears all the time - "Failed to validate your Galactic Civilizations registration information. Please verify that you have entered your email address and serial number correctly." Something like that. Also noticed that a beta 1.21 exists, can't update to that either. Is there something at your end maybe that isn't correct? I'm assuming it does some sort of validation checking online, and maybe tha
I can't update from 1.20.086 to 1.20.087. Stardock keeps telling me that it failed to validate my registration information or something like that. Tells me to check my serial number, which I do, and I still get the same thing. I did not by this game from the site - got a shrink rapped version - CD. Can I just not update the CD version or something? I love this game - probably one of my all time favorites. But I have some problems - crashes occasionally in the Huge universe.. It's
This is SmartException's log of a problem that is driving me absolutely nuts. It usually happens when I clicked "Turn" and let the ships go about their business. Doesn't happen all the time, but usually when I've spent a boatload of time executing a plan. :( Stardock SmartException Logging Information ------------------------------------------- OS Version : Windows XP Video Card : ATI MOBILITY RADEON 9600 Series Application Exception code: C0000005 ACCESS_VIO
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