IamDean

Reply to crashes + unable to update in WOM Support Elemental Forums

Yes, please contact [email protected] , they will be able to help you further with your dmp files.

Reply to crashes + unable to update in WOM Support Elemental Forums

The 'Updated: 8/22/2010' indicated at the bottom of Impulse is the date that we published the latest version of the game or application (not when you installed). If you hover over the 'Version: v1.00' in Impulse it should give you more information on the minor revision. The currently released version of Elemental is v1.00.010; what does the tool tip say for you? If Impulse thinks that it has v1.00.010 installed, this is why you would not see an update. If yo

Reply to What the?? in WindowBlinds WinCustomize Forums

What is the URL of the page that you are viewing the pricing on? Or are you seeing this through Impulse? You can actually view products that are available through us on a couple of our websites ( www.impulsedriven.com or store.stardock.com)

Reply to Cannot Reset Data in Impulse in Stardock Support General WinCustomize Forums

Please check the Impulse Error log for more detail. It is probably a permissions problem. You can access the Impulse Error log by clicking on the ? in the upper right hand corner of Impulse.

Reply to Failied Purchase *Please read* in Sins of a Solar Empire Stardock Forums

My appologies for the problems you were having purchasing with FireFox. We have tested purchasing through our store using FireFox and as of yet, have not found any issues. The suggestion to try IE was more to see if there was something that your installation of FireFox didn't like about our store.

Reply to Failied Purchase *Please read* in Sins of a Solar Empire Stardock Forums

Branko, I understand that you have tried using Impulse and then FireFox to make the purchase. Is it possible that you have some piece of security software installed that would monitor internet traffic? If so, could you turn this off and try again? Also, see if using IE makes any difference.

Reply to IconPackager (Free)? in Object Desktop Stardock Forums

IconPackager should be showing up correctly now. We had a problem with xml data on our end. If it isn't showing up properly for you try this: Go to Preferences (under the orb) In the General, click on the button "Reset Data". Impulse will go through what appears to be an update and when all is done, you should see IconPackager properly.

Reply to Demigod Fails to Run (NOT COMODO/QUICKCAM ISSUE) in Demigod Technical Support Demigod Forums

Syfted, What is the size of the sig.bin file on your system?

Reply to Acess to Website in Stardock Support General WinCustomize Forums

Catperson, Please try what Island Dog is suggesting. We moved our servers a while back and for some reason your computer is still trying to get to WinCustomize at the old location. If that does not work, you didn't add any entries to your hosts file have you?

Reply to Again, uploading issues in Stardock Support General Stardock Forums

Skinhit, what error are you getting?

Reply to Again, uploading issues in Stardock Support General Stardock Forums

[quote]Edit: I tried again at 7:30 pm EST and it uploaded fine.[/quote] It is possible that some cached files on your system didn't update the first time you tried.

Reply to Again, uploading issues in Stardock Support General Stardock Forums

Murex, Thank you for your help so far. We made another change that hopefully will fix your problem. There was specifically a problem with the Xion library when uploading. If you have a chance, could you give it another try? Dean

Reply to Again, uploading issues in Stardock Support General WinCustomize Forums

Murex, During your last upload attempt, did you get the same error page that you were seeing before? If not, and it suggested to try again later, could you try again? Thanks, Dean

Reply to Again, uploading issues in Stardock Support General Stardock Forums

A new update just went up that hopefully will take care of the main issue at www.wincustomize.com/upload2.aspx that you guys have been seeing. Could you please give it a try and let us know? Murex, [quote]As i said above I have tried all three links with both flash 9 and 10 and i get the same results.[/quote] The reason I asked about the url is that there are only two places to upload to WinCustomize.

Reply to Again, uploading issues in Stardock Support General Stardock Forums

Flash 9 is the requirement for uploading on upload2.aspx. Again, if you have Flash 10 installed, or you have Flash disabled or not installed, you will not be able to upload on this page. Our official supported browsers on WinCustomize currently are the latest version of FireFox, IE6, and IE7. Safari is not currently supported, and thus you may get mixed results. If you are having trouble with uploading, you will have to use one of the supported browsers and have only

Reply to Again, uploading issues in Stardock Support General Stardock Forums

We are trying to track this problem down, but are not having a lot of luck. We are hoping that you guys could give us a bit more information about your setups. 1) What browser (and version of the browser) are you using? (ie. IE6, IE7, IE8, FF, Opera, Safari) 2) Do you have Flash 9 or 10 installed? (If you are using www.wincustomize.com/upload2.aspx flash 10 will not work with the upload proces

Reply to Error when trying to buy skins - Stardock Support aren't helping in Stardock Support General WinCustomize Forums

We published a new build of the store today to correct the problem that was being seen for purchases. If you are wanting to purchase items and have been getting an error it should be fixed now. Please give it a try now, and if you have any more problems please let us know.

Reply to Cannot Download or Install IP 4 in Impulse in IconPackager WinCustomize Forums

Thanks for letting us know about this. There are some things we'll look in. The history is displayed in a browser control that uses IE as a back end. As with most browsers you can right click on the web page (in this case the page where it shows the 406 error) and view the Properties to get the url that the history window is trying to navigate to.

Reply to Why does my Windowblinds say it isn't compatible with my operating system in WindowBlinds WinCustomize Forums

All, We were doing some work to fix problems on XP 64-bit that inadvertantly caused this problem. We will get an update out as soon as possible.

Reply to STICKY: Downloading Problems? Need Help? Look here. in Bug Reports Stardock Forums

MyStCaL , Have you gotten things taken care of now? Was support able to help you? I am wondering if you had "Prompt for install directory" checked under Preferences -> Folders. If so, and you were prompted for an install directory in Impulse, it may have been putting the files in the wrong place. Try unchec

Reply to Can't Access Personal Pages in Stardock Support General WinCustomize Forums

Personal Pages should be up for now. If anyone has access to #stardock someone in there may be able to give a faster response, but thanks for letting us know. Dean

Reply to NOTICE: Issue Downloading & Submitting Skins - 10/26 in Community WinCustomize Forums

Night Train, Could you send me the files that you are trying to upload so that I can test from here? dean at stardock.com

Reply to NOTICE: Issue Downloading & Submitting Skins - 10/26 in Community WinCustomize Forums

Night Train, What are the file extensions you are using for your prevew and your skin?

Reply to NOTICE: Issue Downloading & Submitting Skins - 10/26 in Community WinCustomize Forums

It appears that our system is having a problem with the large size of your preview image. Resize your image to a smaller size and this should help.

Reply to NOTICE: Issue Downloading & Submitting Skins - 10/26 in Community WinCustomize Forums

messiah1, The file extensions that you are using are correct. And assuming you are uploading both files, this could be due to a 0 byte file. You can receive this error if your file does not contain any data. Could you let us know the size of the files you are uploading, and also the exact names that you are using?