Hey francogpellegrini, Glad to hear your first issue was resolved with a simple restart! :D I was able to reproduce the issue you mentioned with being unable to loot the capsule. I've gone ahead and created a bug report and forwarded it to the development team. Thanks for reporting that!
GalCiv3 Forums
Hey Talonspyre, Sorry to hear you're still having some trouble! By any chance, are you currently updated to patch 1.3? We've seen some reports of performance increases on Intel cards after updating. If you are fully up to date, we've also seen some cases where the freezing experienced was linked to the Intel driver configuration
Hey AzraeldeBaphuon, I would like to look into the performance issue you're encountering, but I first need some additional information. Please create download and run the tool below: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then, please create a ticket for this issue and forward the generated .ZIP file us
Hey bpmfl, Sorry you lost some valuable gameplay as a result of this bug! :( I've gone ahead and placed a bug report for this issue and forwarded the information you provided to the development team. ' Or does the auto-save turn counter reset to zero each time a manual save is performed?' I
GalCiv3 Forums
Hey adamsorkin, Currently, it is not possible to invert the mouse axis for rotation. That said, however, I can certainly put a feature request in to the development team to allow that. Please let me know if you have any questions/concerns.
GalCiv3 Forums
Hey 00zim00, Thanks for your involvement and feedback! I've submitted a bug report for #1 and feature requests for #2 and #3. Please let me know if you have any questions.
Hello 112131a, Assuming your DeskScapes license is under the same email address as your forum account, I do not see that your license was deactivated on our end. After you activated DeskScapes for the first time, a license file is stored in your system's ProgramData folder. If the license file was somehow removed from your system o
Hello sineadorourke , Your order required some manual processing, which I've gone ahead and taken care of. You should be receiving a confirmation email any moment now. I also noticed there was a second order attempt for the same item and I've gone ahead and cancelled that to avoid any duplicate charges to your card. Sorry for the trouble! Please
Hello iliasninos, Sorry for the trouble! I would like to look into this further, as I am not seeing any purchases made using your account. Could you have completed your purchase using a different email address (perhaps one you use just for making payment \ PayPal)? If not, do you possibly have an order or serial number f
Hello Phoenix7421, Your order required some manual processing, which I've gone ahead and taken care of. Sorry for the trouble! I've also sent a response to your ticket with some additional information that may be of interest to you. Thanks!
Hello Takupy, Your order required some manual processing, which I've gone ahead and taken care of. Sorry for the trouble! I've also sent a response to your ticket with some additional information that may be of interest to you. Thanks!
Hello jon88 and mmanolio, I've provided a link to a tool that will remove Start8 and Start10. After you've completed this process, simply restart and perform a fresh install with a new copy of the Start10 installer. **IMPORTANT** Please save any open documents/work an
Hey again Gulf80, Thanks for the update, I'm glad to hear everything is now in working order!
Hello Gulf80 and jknauth , Sorry for the trouble you're experiencing! <a class="Article_Author hand" title="Click author nam
Stardock Forums
Hey r4v1n0, Sorry for the trouble. I've processed your orders and provided a response to your open ticket. You should be able to view your purchases on your products page below: https://store.stardock.com/myaccount/products Please let us know if you have any furth
Please click the link below to be taken to our knowledgebase: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/518/172/general-sorcerer-king-troubleshooting
Hello lklaverstijn, Having the task scheduled on top of the already existing startup item will not cause any issues, however, it will cause the Fences configuration window to load when called for the second time. Therefore, I would indeed recommend disabling the startup simply for the sake of testing that task. Regarding the time dela
That is indeed very strange Nagini6. I'm glad to hear you were able to quickly resolve it though. If you run into that issue again, or any other issues with Patch 2, please see the article below for some general troubleshooting tips and instructions on placing a ticket, if the recommendations do not help: https://esupport.s
Hey everyone! I would like to preface this by saying the linked tool is not developed or supported by Stardock. Rather, this is something I use to manage my personal Steam library with my HDD and SSD. I recently came across the SteamTool Library Manager, which easily allows you to move games between drives with a few clicks. It uses the NTFS Junction function built into the file system and has made it far too easy to store an irresponsible number of games on my home system... Enjoy!</
Hey Seilore, Thanks for the quick response! I've added to the information provided in your last response to our internal ticket to be reviewed by the development team.
Hello antemalagon, Could you please open a ticket for this issue? Prior to opening a ticket, there is some data that would be useful for finding a fix. Please review the following article and provide the data requested in the section at the bottom in your ticket: <a href="https://esupport.stardock.com/index.php?/default_import/
GalCiv3 Forums
Hey Publius of NV, As Island Dog said, thanks for creating a ticket! I just wanted to provide an update and let you know an internal ticket was created and a developer will be looking into the cause for your crash. Thanks!
Hello Seilore and Echillion, Just to clarify, are you (presumably, the host) the only one crashing or is everyone connected to your multiplayer session also crashing?
We are currently looking into this issue as a high priority. For anyone experiencing this issue, please submit a ticket if you have not already. Please take a look at the following article and provide the requested data in your ticket: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/ge
GalCiv3 Forums
Thanks for reporting this issue! I've created an internal bug report and forwarded it to the development team for their review. For anyone else experiencing this issue with or without a custom race, please create a ticket using our support system and provide the data requested in the article below. This will ensure the dev team has all the data they need: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizatio
WinCustomize Forums
SorcererKing Forums