Hey dado4201, I am actually with support, but obviously, with this being pertaining to a payment issue, it may be better handled in a ticket. Please visit the link below to create a ticket and attach the pictures to your message: https://esupport.stardock.com/index.php?/default_import/Tickets/Submit Once you've created your ticket, you will be provided with a ticket number,
Hello dado4201, I cannot confirm or deny the fact that Stardock is a company made entirely of ninjas. [e digicons]:ninja:[/e] That said, however, the $2 is an authorization (which is a temporary hold, not a charge). We do this check to verify that the information that you entered is the same as what is on the card (fraud check). This amount is dro
Offworld Forums
Hey 00zim00, I've updated the bug report with the provided information. Thanks for the update! :)
Hey demitrios18, Just wanted to provide an update for these issues - it appears the development team was able to fix both the issue with the incorrect descriptions and the missing tooltips for rewards granted after a battle. Unfortunately, although I cannot provide a release date at this time, these fixes should appear in the next patch for SK. Thanks!
WinCustomize Forums
Hello choongkeishing, Your order required some manual processing, which I've gone ahead and taken care of. Sorry for the trouble! I've also sent a response to your ticket with some additional information that may be of interest to you. Thanks!
Stardock Forums
Hey NatsWright, Just sent a response to your ticket. :) Please let me know if you have any questions.
Hey Skukkuk, It sounds like your suspicions may be accurate. Based on what you describe, it sounds like a mod the Steam cloud is hanging onto may be changing your core XML files, and as a result, it's failing the check performed prior to joining a lobby. I'd like you to try the following: - Please first disable the Steam cloud globally for your account. To do this, go to settings, then navigate to the following setting: <a href="http://sd.stardock.com/brad
Hey guys, If it happens often enough, would it be possible to record a video of that happening? Jing, a free app from Techsmith, can be used for recording and uploading the video: http://www.techsmith.com/jing.html If you are unable to get a video of that happening, the debug file may also give us some insight into what's going on. After encountering this issue and closing the game, prior to relaunching GC3, please r
Hey NatsWright, I've gone ahead and sent a response to your ticket. You should now be all set! :) Please let me know if you have any questions or concerns.
AshesoftheSingularity Forums
For anyone experiencing crashing, please first take a look at our General Troubleshooting guide: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/530/175/general-ashes-troubleshooting And if your issue is still not resolved, please be sure to submit a ticket with the data requested under the "If you still have
Hey Marba27, Thanks for your feedback! I've submitted #1, #3 and #5 as feedback and created a bug report for #2. For #4, I believe this was fixed in 1.2, however, if you encounter this again, please be sure to forward a save our way and I will forward that to the development team. For #6, could you possibly provide some additional detai
SorcererKing Forums
Hey beelzebul0, I'd like to report this issue to the development team, could you possibly provide some additional detail about what happens in combat with the AI prior to this? Additionally, do you possibly have a save where this issue can be reproduced? And lastly, if you have not already, please take a look at our General Troubleshoot
Hey Grakor456, I've created an internal bug report with the information and screenshots you provided and forwarded it to the development team. Thanks for reporting this issue!
Hey demitrios18, I've created an internal bug report with the provided information. Thanks for reporting this issue!
Hey demitrios18, It appears this issue has been reported previously and we currently have an open bug report for that. I've gone ahead and added your post to that report, but unfortunately, I don't have an ETA on a fix or patch that will remove the possible duplicate. Thanks!
SorcererKing Forums
Hey demitrios18, Thanks for taking the time to report this! Could you possibly provide a save from that game with the quest still open?
SorcererKing Forums
Ahh, well it was worth a shot! Thanks for checking. :P If you can reproduce either issue, a video or screenshots of what you are doing will help immensely. If you don't use anything for taking screenshots or videos, I can recommend Jing. It's free and really easy to use for this purpose: http://www.techsmith.com/jing.html Thanks!
Hello demitrios18, Thanks for pointing this out! I've created a bug report to have this looked into and subsequently corrected for consistency.
Hey demitrios18, I've gone ahead and created an internal bug report for this issue. To ensure the development has all they need to resolve this issue, do you possibly have any game saves or event names that may help with reproducing this issue?
Hey demitrios18, I've created an internal bug report and submitted it to the development team to have this looked at. Thanks for reporting that!
Hello Saruwike, Thanks for reporting this issue! It appears this is currently a known issue we are working on a resolution for. I've gone ahead and attached your forum post to an internal bug report, but unfortunately, I cannot give an ETA on a patch or fix for this issue.
Grakor456 and Saruwike, Thank you both for providing such comprehensive feedback! I've gone ahead and forwarded your feedback to the development team. Please let me know if you have any questions/concerns.
SorcererKing Forums
Hello Saruwike, I'd like to look into this issue further. By any chance, do you have saves from both before and after this issue occurred? If so, could you please submit those saves and the output from our SupportTool via our ticketing system? For help with that, please take at the "If you still have issues: " 
I see that francogpellegrini already mentioned creating a ticket and sending the data requested by The_Gear, however, I would like to ensure we have a sufficient amount of data to resolve this. If you are experiencing this issue and have not created a ticket already, please see post #3 by The_Gear.
Hey Ender and anyone else experiencing this issue, This issue is often caused by an issue with your system, rather than an issue with GC3 itself. Often times, it can be a missing dependency (possibly the missing redist mentioned by Visue in the above post) or permissions issue that results in the inability to launch the game. That said, Ender, I actually sent a response to your ticket back on the 10th of Sept. and since we did not receive a response, our ticketing system automatically
GalCiv3 Forums