kin3tix

kin3tix

Joined Last seen Member # 6200932
1 Posts 7 Replies 11,690 Reputation
Reply to Beta 5 .80+.81 Combat viewer fails to appear, have to cancel using task manager in GalCiv III Support GalCiv3 Forums

Hey Publius of NV, Thanks for reporting this issue and creating a ticket with all of the required information! For anyone else experiencing this issue, we'd like to grab some data from your system that will help with finding a root cause. Please take a look at the section below and provide the requested data in your ticket: <a href="https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilization

16 Replies 9,978 Views
Reply to Menu is transparent in GalCiv III Support GalCiv3 Forums

Hello Misjbar, I see you've already placed a ticket for this issue, thank you for doing that! :D Please take a look at the recommendations in the general troubleshooting guide and if they do not help with your issue, I've requested some extra data in the ticket. Please provide that in your response, as that will help for finding a f

32 Replies 26,681 Views
Reply to Black Screen bug beta 5 in GalCiv III Support GalCiv3 Forums

Hey there Alstein, Thank you for reporting this issue! I've created a ticket for you; if you're still not able to see your map/minimap after giving the recommendations in the general troubleshooting guide a try, please provide the requested data in your response so we can look into the issue further. Thanks!

3 Replies 10,366 Views
Reply to Planetary Invasion Crash-To-Desktop? (Beta 5) in GalCiv III Support GalCiv3 Forums

Hello Firemahlazer, I've moved your post to Support, as it would be more appropriate there. Since this is still a new patch, I'd like you to try some general troubleshooting tips and submit a ticket if they do not help. Please see the following: https://esupport.stardock.com/index.php?/default_import/Knowl

1 Replies 6,324 Views
Reply to PC startup very slow and blank desktop in Fences Stardock Forums

Hey MikeLookz , Please download the following file: http://sd.stardock.com/Support/FencesLoadSvc.bat Once the file is downloaded, please right click it, then select "Run as administrator". Note: This file assumes Fences is installed into the typical install folder. If suc

4 Replies 5,799 Views
Reply to windows not coming to the foreground in ModernMix Stardock Forums

Hello everyone, Thank you for reporting this issue. Although there is an internal bug report for this issue, we have not yet been able to reproduce it on our end. In order to find a permanent fix, reproducing the issue would be a crucial first step and I would like to request that anyone encountering this issue place a support ticket so we can gather some data and go through the appropriate troubleshooting steps. Please take a look at the article below for help with placing a

20 Replies 55,718 Views
Reply to Blank Page instead of Game Menu? in Offworld Support Offworld Forums

Hello Viaron, Could you please try running the game in windowed mode to see if that helps with your UI rendering? To do that, please go the Window menu, then click the "Full Screen" option from the top menu bar.

3 Replies 6,607 Views
Reply to BLACK SCREEN - I hear menu button sounds and some music in GalCiv III Support GalCiv3 Forums

Larsenex, Thanks for the helpful post! n3mrut, As Larsenex mentioned, what you're experiencing does indeed sound like it could be related to your graphics driver, so I would first recommend trying to update to the latest version of your graphics card driver. If you're still experiencing some issues, please try the recommendations on the below page: <a href="https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View

23 Replies 27,882 Views
Reply to The text is missing in UI buttons in GalCiv III Support GalCiv3 Forums

Thanks for posting that fix, Rhonin_the_wizard! For anyone else experiencing this issue after trying the recommendations in Rhonin's post, please take a look at the last section in the provided link for help with placing a ticket so we can ensure your issue is resolved: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting#support

8 Replies 56,033 Views
Reply to Low Memory Crash 100% of the time in GalCiv III Support GalCiv3 Forums

Hey gladiator24_7, By any chance, have you tried tweaking your in-game settings to see if that has any effect on that issue? Please take a look at the sections that cover virtual memory and settings at the link below and if they do not help, I'd like to gather some information about your system, please see the last section for help with placing a ticket: <a href="https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-gala

2 Replies 7,278 Views
Reply to Bug or WAD? AI stealing my ships in Galactic Civilizations III Stardock Forums

Hey Kyril9, Thanks for reporting this issue! What you're describing actually sounds a known issue with ships getting "stuck" after the planet has been annexed. A fix is currently being worked by the development team and should certainly be fixed in a future patch. Unfortunately, I cannot provide an estimate on when a patch or a fix will be released, rest assured we are working on one! Thanks again!

3 Replies 11,379 Views
Reply to Game won't launch in GalCiv III Support GalCiv3 Forums

Hey RunningOn, Based on your description, it sounds like you may need to re-run the DirectX redistributable in the GC3 install directory. Please navigate to the following directory: C:\Program Files (x86)\Steam\SteamApps\common\Galactic Civilizations III\_CommonRedist\DirectX\Jun2010 (Default Steam installation) Once there, please find DXSETUP.exe, right click and select "Run as Administrator". Once that's complete, please restart your system and try launching GC3

2 Replies 7,359 Views
Reply to CTD when loading save in GalCiv III Support GalCiv3 Forums

Hey Trescu, Does this happen consistently with all of your saves? Additionally, you mention creating new saves, do the crashes occur after a new game has been created and you try to jump back into your game? In the event this is something that occurs with all of your game saves, I'd like to grab a copy of your latest problematic save to see if I can duplicate the issue. There is some additional information that would be helpful to the troubleshooting/bug-hunting process, i

4 Replies 7,330 Views
Reply to Game unplayable after today's patch (.4816) in Offworld Support Offworld Forums

Hey jpjandrade, Please take a look at the Knowledge Base Article below for some general troubleshooting tips: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/523/173/general-offworld-trading-company-troubleshooting If they don't help resolve your issue, please take a look at the

16 Replies 21,883 Views
Reply to No menu on Mac in Offworld Support Offworld Forums

For anyone else experiencing this issue on a Mac, you can visit the folder below to manually delete your options file and it will generate a new one upon the next launch: /Users/mobile/Library/Application Support/unity.MohawkGames.Offworld

12 Replies 45,977 Views
Reply to Crash in Offworld Support Offworld Forums

Hey Zickel, If you haven't started a new campaign yet, I'd like to grab a copy of your save and some data about your system that will help provide some useful data to the development team. Please take a look at the Knowledge Base Article below and check out the section entitled "Placing a ticket": Note: In addition to the requested " output_log.txt" file, I'd also like a copy of your "CampaignSave.bin" if you haven't started a new campaign yet.</sp

1 Replies 6,874 Views
Reply to Crippling SP/MP performance in Offworld Support Offworld Forums

Hey Dysiode, Sorry to hear you're having some trouble with performance! I'd like to grab some data about your system that will help with troubleshooting this issue. Please take a look at the Knowledge Base Article below and check out the section entitled "Placing a ticket": https://esupport.s

10 Replies 14,255 Views
Reply to Galactic Civilizations III - Beta 4 Patch 2 OPT-IN Notes! in GalCiv III Support GalCiv3 Forums

[quote who="Bamdorf" reply="3" id="3521921"] Hey, I feel like maybe I am helping...not just complaining (re influence bug)! Good work. [/quote] You are definitely helping. [e digicons]:D[/e] The saves and data you submitted with your ticket directly contributed towards finding a fix to the influence issue, thank you for your diligence!

15 Replies 18,862 Views
Master Changelog List - GC3 in Galactic Civilizations III GalCiv3 Forums

For help with any GC3 issues, please first review our support FAQ. https://forums.galciv3.com/486732/galactic-civilizations-iii-support-faq Below is a compiled master list, complete with links, to of all of the releases thus far for GC3: &

1 Replies 253,047 Views