Hi Frayyack, would you mind flipping on advanced logging and sending us in a log? We’d like to take a look. (1) “Enable advanced logging” from Troubleshooting menu in About (2) Reboot to reproduce issue (3) “Fix” the issue with checkbox as stated (4) “Create error report” from that same menu. Hope to get you a build to test possible fixed along with the info. Thank you!
Hi, to add to the questions above, yes debug logs might also help. You’ll have to enable advanced logging and reproduce, but upon doing so and describing what happened, it should help. (1) “Enable advanced logging” from Troubleshooting menu in About (2) Reboot or log off/on (3) Reproduce (4) “Create error report package” from Troubleshooting menu, and describe one or more icons that moved in the space provided or bac
Hi. In addition to basj's comments: If you uncheck "Enabled" from the welcome screen, does the issue resolve?
Hi Tibor, you’re able to access Fences’ settings, could you go to About, then from Troubleshooting menu, choose “Enable Advanced Logging”, reboot, recreate the issue, and then submit a report using “Create Error Package”? If the crash is one that is related to us, this will allow us to see what’s going on, and likely as well, will give hints even if it’s not us. Thank you
Thanks for posting. It sounds like dot net is failing to parse: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\config\machine.config So it might be worth looking into what types of general dot net errors come from such a thing. It does look like dot net itself is misconfigured based on what is shown there
Just to add in here. Fences does not use MSI. Another application generated this. Likewise, echoing that uninstalling, rebooting, and verifying files are not in C:\program files (x86)\Stardock\Fences will ensure it is not part of the issue. The app does not have program files in any location other than this location, and it does not embed in the system. Should these files be removed, the app is gone.
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Hi Bryan, Icons generally appear unselected while the W11 RClick menu is open. That is – when you RClick, Windows itself has an issue where icons don't appear selected while the menu is open. If you hit escape after R clicking, do the icons go back to appearing selected? The "jumping" part we're able to reproduce, and will look into
Hi all, we may have a read on this one – can see in some logs where an inaccurate DPI might be coming in. Please stand by for a test build later this week
Hi all, we’re still working at wiring this up, but hope to have a build to test next week, thanks for your patience. A question as we continue to dig in. Short of toggling that option on/off, wondering what other types of activities “fix” the situation. I.e does just moving or resizing the Fence group resolve the issue? It sounds like perhaps moving it between monitors resolves it, but perhaps not just moving it before changing monitors? (Monitor might
Hi Johnny, just to update, haven't dropped this but we've been at work on a couple other minor issues that came up in the last large release, so we'll be circling back with that test build soon. Thank you!
Good to know. Thanks jcardii, rick. We're going to have a build soon that (1) takes a crack at resolving [unlikely to fix, but, a guess] (2) has some more debug info. Due to the intermittent nature of these, having to take guesses on where to even put this debug output, but am hoping this gives info. Again guessing this has to do with an issue we fixed within the last few months regarding monitoring HMONITOR handle handling, and downstream impacts.
This again does get into auto-layout territory which adds a great deal of complexities, so I don't see us being able to do this quite as stated. But will keep in mind some sort of general option for Tabs to store their contained Fence group heights independently as a global setting. 👍
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Should be fixed in a Start 11 update with fix coming shortly, v2.72. Thanks for the report!
Hi all, new Start 11 coming soon with fix, keep an eye out for v2.72 coming shortly. Thank you!
Thanks for the report, we're looking into this one. Might have to do with an unrelated DPI-related fix within the last few months. @rick Does this only happen when "Use same spacing inside and outside of Fences groups" it set, and for icons within groups? From what you said it sounds like turning that off and back on again resolved, so some sort of intermittent thing going on there. Wondering if it impacts when that setting is left off, or, if its occurring for icons ou
Correct, yes at this time while it would be convenient in this specific case, this would create complications with other situations where this behavior would not be expected, and would create undefined behavior for what happens when the width is resized.
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We are not reproducing the issue. A few users are reporting this. There are >100,000 active licensed copies of Fences. If it happened to everyone there would be tens of thousands of posts lasting over the course of a decade. I should add that spacing, when you change between DPIs and monitors, is something that Windows itself handles in an inconsistent manner and considerable work has been done to de-“mess-up” the spacing readings it provides when
Hi Crash28, you should be able to paste an image directly in. To that end, if you could upload a debug log that would be helpful. (1) Enable advanced debug logging (important) - this allows spacing info to be captured (2) Reboot (3) Reproduce the issue (4) Send us the log. You can access this "Enable advanced logging" and "Create error package" from the About -> Troubleshooting menu <img src="https://cdn.stardock.us/for
Hi mirok, interesting concept. Text without a background i.e. the skinny bar is not terribly practical unfortunately from a hit-testing perspetive and breaks a number of UX norms, so I don't see that coming. The border, team had made note for future considerations to help with contrast. Likewise reducing font size at large, which it does today but mostly only for scaling up. Always On Top mode is something that's been discussed but likewise, the desktop is the desktop,
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Hi, please select "Enable Advanced Logging" from the menu / reboot, reproduce the issue and the team can have a look. The log upload does not have this enabled. Hopefully this log can give some information
Wow – yes I'd like us to get to the bottom of this. Ironically – we weren't aware of this issue from specific reports, but had identified this weakness while working on other things, and recent v6.42+ builds were supposed to improve this situation proactively. We changed from a system of saving the title of the navigated-to directory to the registry (therefore changing the save data on each navigation), to only the root folder name being saved / only saved further if
Fences 5 works with Windows 11. What problem are you experiencing?
basj, thanks for bringing this to dev team's attention Hi JonnyRando, this shouldn't be happening. Would like to get more information about what's going on. We might send a test build to help us get more information. Getting to the root of the flow... seems like it breaks after? I'm wondering how you "reset the view" to make it go back to working. (1) Is it navigated at startup, when this happens? Or at the root at time of startup? (
Hi Steve, unfortunately this is gone — it wasn’t by design, and we added ability to ensure icons weren’t getting lost underneath, which was a problem for many. This is a good idea though for adding ability to remove these specific icons from the desktop. We’ve forwarded it to the dev team. In the mean time you can create a group, place those in it, and set that group’s resting opacity to 0% to have it be hidden, or put them on an alternate page, where lik
Thank you! One final question. Do you have many/any icons in "%public%\Desktop" that vary between the computers? If we do this functionality, we're going to have to figure out how to handle the reality that different computers are going to have different icons, I think.