Dr W - Fences Support

Dr W - Fences Support

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Reply to Bug: Files move from fences to general desktop after hybernate in Fences Stardock Forums

[quote who="hpeach" reply="10" id="3943988"] The user report log has been uploaded. [/quote] Hi hpeach, got the log. This is very interesting. Not to give too much away but I'm seeing your desktop seems to be pointing at "D:\Desktop\", which is fine. What I'm seeing is the icons be put into the Fence groups, but them I'm also seeing the program notice that the files themselves don't exist (for some reason), and so clearing those entries. This is very confusing, as the app do

20 Replies 17,303 Views
Reply to Fences settings window keeps opening randomly in Fences Stardock Forums

[quote who="Jaymitch23" reply="3" id="3941822"] How can I start the installer without getting the "invalid start mode : archive offset" warning? [/quote] Hi @jaymitch23, I'm from the development team. I see you're working on some installation issues with the customer support team, but once you have those resolved -- we have a new installer that we'd like you to try that has some extra debug logging capability. It'll allow you to do a couple things. (1) Enable a new "advanced

22 Replies 18,276 Views
Reply to What is going on with this weird software ?? in Fences Stardock Forums

secondmouse02 I'm sorry you feel this way, but if the program is not worth it to you then it's not worth it to update for you, and we understand. As others have shared, there have been many updates to Windows since then, and many compatibility updates have been made. Version 2 in 2016 has issues in Windows 11 here in 2024, a lot of work has been put in to update it to perform as it does today on modern operating systems.

10 Replies 9,912 Views
Reply to Can't sort by name in Fences in Windows 11 in Fences Stardock Forums

Several HOURS! That's something. Could you try the latest internal build at: https://cdn.stardock.us/support/uploads/Fences5_5.8.4.5-j138-Setup.exe to share more? This copy has extended logging ability which will help collect data and send a report. (1) Uninstall, using the option to "keep your settings". Reboot. (2) Install the new version. Go to the About page and se

14 Replies 8,948 Views
Reply to Black Icons on Desktop in Fences Stardock Forums

Yikes! Well, no way to prove a negative – but, you can try using the option in the bottom of the Welcome screen to disable Fences, reboot, and from then on Fences will not be loaded at all. Since it's intermittent, disabling doesn't make Fences the smoking gun, but perhaps you'll see it happens anyways and can narrow out. Or, find some correlation. We don't however do anything to modify the icon image list in any way however, so, this would be the first time in the 15yrs

3 Replies 6,366 Views
Reply to Fences missing at system boot up incl. Restore backup problem in Fences Stardock Forums

Sounds good. Please let us know if you see the issue come back and we'll continue to look deeper. That should though be the end of it. (You installed, after reboot pressed "yes" to one of the User Account Control prompts, rebooted again, and the prompts were gone thereafter. Correct?) We find often that when this problem occurs, often the user has manually turned on this option as some sort of debug step. But it doesn't sound like you've done that here, so I'm wondering if some softwa

17 Replies 11,858 Views
Reply to Fences lose icons, all go back to desktop in Fences Stardock Forums

Hi @rikinn, we received your report; thank you for uploading. Based on your report, could you try again with this? https://cdn.stardock.us/support/uploads/Fences5_5.8.4.5-j138-Setup.exe It's possible this fixes the issue, it's possible that this just gives us more data to work with. As before, uninstall/reset and let's go through the process again. Don't forget to enabled Advanced Erro

7 Replies 8,765 Views
Reply to Fences missing at system boot up incl. Restore backup problem in Fences Stardock Forums

:( We do have a new build that attempts to resolve this (and very likely does). It turns off the system setting that somehow became enabled on that system that requires Fences.exe to be run as admin, thus causing every single launch to bring up this prompt. Steps: (1) Install update here (v5.84) https://cdn.stardock.us/support/uploads/Fences5_5.8.4.1-j135-Setup.exe (2) Reboot</

17 Replies 11,858 Views
Reply to Fences missing at system boot up incl. Restore backup problem in Fences Stardock Forums

Also, can you see if you get "Fences wants to change settings blah blah" prompt when you change screen resolutions? (One, or multiple, etc?) And if so, again hit that "Show more details" and screen capture? Thanks 🙏 There may be multiple different things getting run here. This will help understand what's going on, each with the "every few minutes" one you mention as well as "after a screen resolution change / monitor add/remove etc".

17 Replies 11,858 Views
Reply to Fences missing at system boot up incl. Restore backup problem in Fences Stardock Forums

Glad to hear! Can you click the "Show more details" button that comes up, and send a screen capture? It should give more details about what it's trying to execute, which will help us get to the root of it. It should look something like this → <img src="https://cdn.stardock.us/forums/6/50/650776/4e8e7ad5-5560-42a8-985d-d7b4ed9f9dd1.png"

17 Replies 11,858 Views
Reply to Fences lose icons, all go back to desktop in Fences Stardock Forums

Update – our mistake – please give the verison https://cdn.stardock.us/support/uploads/Fences5_5.8.2.6-j133-Setup.exe a try (v5.82 Rev 6, not the v5.82 Rev 5 previously mentioned). I have edited our team's previous post to point to Rev 6 as well. This copy has a fix that might help your situation. And in either event, we'd love to you get your log file to look into this issue more.

7 Replies 8,765 Views
Reply to Bug: Files move from fences to general desktop after hybernate in Fences Stardock Forums

Update – our mistake – please give the verison https://cdn.stardock.us/support/uploads/Fences5_5.8.2.6-j133-Setup.exe a try (v5.82 Rev 6, not the v5.82 Rev 5 previously mentioned). I have edited our team's previous post to point to Rev 6 as well. This copy has a fix that might help your situation. And in either event, we'd love to you get your log file to look into this issue more.

20 Replies 17,303 Views
Reply to Icons cannot be dropped into Fences in Fences Stardock Forums

Update – our mistake – please give the verison https://cdn.stardock.us/support/uploads/Fences5_5.8.2.6-j133-Setup.exe a try (v5.82 Rev 6, not the v5.82 Rev 5 previously mentioned). I have edited our previous post to point to Rev 6 as well. This copy has a fix that might help your situation. And in either event, we'd love to you get your log file to look into this issue more. &nbs

2 Replies 2,992 Views
Reply to Fences missing at system boot up incl. Restore backup problem in Fences Stardock Forums

Hi stonline, appreciate the effort to submit the report. Seeing in your log our helper app fail to execute due to an error code "ERROR_ELEVATION_REQUIRED", which, my mistake, I think we solved with https://cdn.stardock.us/support/uploads/Fences5_5.8.2.6-j133-Setup.exe . Please give that one a go and repeat the process? (Install, reboot, fiddle with it a bit, and then submit log.) Feel free

17 Replies 11,858 Views
Reply to Fences missing at system boot up incl. Restore backup problem in Fences Stardock Forums

Hi, to add on to this – this version "5.82 Revision 5" is the same as 5.83 but with extra debug information. https://cdn.stardock.us/support/uploads/Fences5_5.8.2.5-j132-Setup.exe You can follow the instructions at https://forums.stardock.com/529991/page/1 to submit us a report, which will contain extended debug informatio

17 Replies 11,858 Views
Reply to Bug: Files move from fences to general desktop after hybernate in Fences Stardock Forums

Hi hpeach, does restoring from a backup resolve the issue? You can access your backups from the Layout tab, by clicking "Restore a backup" I'm also wondering if they continue to fall out after subsequent reboots. <img src="https://cdn.stardock.us/forums/6/50/650776/be9397a1-a075-4150-8edb-b2c2ec879d35.png" width="617" he

20 Replies 17,303 Views
Reply to Fences 5.84 (was 5.81) Beta Feedback Thread in Fences Stardock Forums

Hey SeaBobWire, great qu! 5.8.2.x was part of a lineage of debug-heavy builds, 5.8.3.4 represents a production-branch build with the learnings from 5.8.2.x integrated. Glad the problem was found and solved quickly; thanks likewise for your & @all's help!

43 Replies 63,271 Views
Reply to Fences settings window keeps opening randomly in Fences Stardock Forums

Hi Jaymitch23, the next time this happens, could you please send us your debug log? (And as well feel free to upload a copy of the debug log now as well?). You can find it in the folder "%appdata%\Stardock\Fences\TroubleshootingLog"; the file is "fences_debug_info.txt".

22 Replies 18,276 Views
Reply to Roll-up Fences - title bars are are not snapping back to the borders and are getting buried behind my other fences in Fences Stardock Forums

[quote who="2l8m8Basher" reply="2" id="3941698"] I have a similar issue, The fences layout are not setting when I restart/turn on my PC and I have to drag them back to my desired locations [/quote] Hi 2l8m8Basher, I think we have a copy ready that fixes this issue. Could you try installing the copy at https://cdn.stardock.us/support/uploads/Fences5_5.8.2.5-j132-Setup.exe , rebootin

24 Replies 17,268 Views
Reply to Fences 5.81 Resets to Default after Reboot in Fences Stardock Forums

[quote who="cabyrd122564" reply="8" id="3941372"] I will go get that newer version and follow the instructions to try to get setup the way you requested and let you know. [/quote] Hi cabryd, we got your updated report yesterday, thank you! It provided some important hints. It may take several additional attempts, but we have a new one here that has a chance. Please give this one a try https

15 Replies 11,173 Views